Technical Writer Documentation Recovery

Accord Technologies Inc; Spartanburg (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

Accord Technologies Inc. seeks an experienced Technical Writer to support a large-scale Documentation Recovery initiative in a complex IT environment.

You will craft, standardize, organize, and maintain authoritative technical documentation with IT leadership and SMEs, transforming discovery findings into clear, accurate documents. The role supports cybersecurity, IT operations, incident response, disaster recovery, and business continuity, ensuring reusable templates and lifecycle practices are

Qualifications

• 5+ years of demonstrated Technical Writing experience in complex IT environments.
• Demonstrated ability to translate SME knowledge into clear documentation.
• Experience creating SOPs, Runbooks, system and operation documentation.

Responsibilities

• Develop and maintain clear, professional technical documentation using standardized templates and conventions.
• Create and maintain SOPs, operational procedures, system and infrastructure docs, runbooks, and knowledge-base articles.
• Translate complex technical information from SMEs into accurate, easy-to-understand docs.
• Produce diagrams and visuals using Visio to support workflows and architectures.
• Ensure consistency, version control, metadata, ownership, review dates, and change history across docs.
• Collaborate with Business Analysts to convert discovery outputs into finalized documentation.
• Review documents with SMEs and reconcile feedback for publication.
• Prepare documentation for approval and publication and support lifecycle practices.

Skills

Technical Writing

IT Documentation

SOP Development

Runbook Development

MS Word

SharePoint

Visio

MS 365

Technical Documentation

Process Documentation

System Documentation

Infrastructure Documentation

Knowledge Management

Information Architecture

Document Management

Documentation Standards

Quality Control

Education

Bachelor's degree in Technical Communication, English, Information Technology, Information Systems, or related field

Equivalent relevant professional experience

Tools

Microsoft Word

Microsoft SharePoint

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Microsoft Visio

Job description

• Incident response
• Comparable technical deliverables

Job Title:

Technical Writer Documentation Recovery

Job Location:

Spartanburg, SC

Position Type:

Contract

Work Arrangement:

100% Onsite

Travel:

Light travel to offices and facilities throughout Spartanburg County

Contract Duration:

12 months, with possible extension

Schedule:

Full-Time, approximately 40 hours per week

Openings:

1

Primary Skills

Technical Writing, IT Documentation, SOP Development, Runbook Development, Microsoft Word, Microsoft SharePoint, Microsoft Visio, Microsoft 365, Technical Documentation, Process Documentation, System Documentation, Infrastructure Documentation, Knowledge Management, Information Architecture, Document Management, Documentation Standards, Quality Control

Preferred Skills

Cybersecurity Documentation, Infrastructure Documentation, Incident Response, Disaster Recovery, Business Continuity, IT Service Management, Documentation Recovery, Knowledge Management, SharePoint Governance, ITIL, NIST, CIS, Government Experience

Job Overview

We are seeking an experienced Technical Writer to support a large-scale Documentation Recovery initiative within a complex IT environment.

The Technical Writer will create, standardize, organize, and maintain authoritative technical documentation by working closely with Business Analysts, IT subject-matter experts, and IT leadership. The role will transform technical knowledge, discovery findings, and process information into clear, accurate, consistent, and maintainable documentation.

The documentation produced will support cybersecurity, IT operations, knowledge transfer, incident response, disaster recovery, business continuity, and long-term operational resilience.

Key Responsibilities

• Develop and maintain clear, professional technical documentation using standardized templates and documentation conventions.
• Create and maintain:
• Standard Operating Procedures (SOPs)
• Operational procedures
• System and application documentation
• Infrastructure documentation
• Runbooks
• Support procedures
• Administrative procedures
• Knowledge-base articles
• Create and maintain documentation supporting:
• Incident response
• Disaster recovery
• Business continuity
• System restoration
• Technology recovery
• Translate complex technical information and SME interviews into accurate, easy-to-understand documentation.
• Create and refine technical diagrams, workflows, process maps, architecture-supporting visuals, and documentation graphics using Microsoft Visio.
• Use Microsoft 365 extensively, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration/document-management tools.
• Apply consistent terminology, formatting, version control, metadata, document ownership, review dates, and change history.
• Collaborate with Business Analysts to transform discovery outputs, requirements, inventories, and process maps into finalized documentation.
• Conduct document reviews with technical SMEs and reconcile feedback.
• Verify technical accuracy and prepare documentation for approval and publication.
• Help establish reusable templates, style standards, naming conventions, repository structures, and documentation lifecycle practices.

Required Skills & Qualifications

• 5+ years of demonstrated Technical Writing experience producing professional documentation for complex IT or technology environments.
• Advanced proficiency with Microsoft 365, particularly:
• Microsoft Word
• Microsoft SharePoint
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Teams
• Strong proficiency with Microsoft Visio for technical diagrams, workflows, process maps, and supporting visuals.
• Demonstrated experience creating:
• SOPs
• Runbooks
• System documentation
• Operational procedures
• Knowledge articles
• Comparable technical deliverables
• Strong editing, information architecture, document organization, formatting, and quality-control skills.
• Ability to work directly with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or related IT disciplines.
• Exceptional ability to translate technical concepts and SME knowledge into clear, concise, accurate, and usable documentation.
• Ability to manage multiple documents and review cycles while maintaining consistency and attention to detail.

Preferred Skills

• Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments.
• Experience with documentation recovery, knowledge management, or large-scale documentation-standardization initiatives.
• Experience designing or administering SharePoint-based documentation libraries, including templates, metadata, and lifecycle practices.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Experience working in government or other highly regulated environments.

Education & Certifications

Required:

• Bachelor's degree in Technical Communication, English, Information Technology, Information Systems, or a related field, OR equivalent relevant professional experience.
• Demonstrated experience and quality of prior work are more important than a specific certification.

Preferred:

• Certified Professional Technical Communicator (CPTC)
• ITIL Foundation
• Comparable technical-writing or IT certification

Certifications are preferred but do not substitute for demonstrated experience and an excellent portfolio.

Key Competencies

• Technical writing and documentation
• Technical information translation
• Documentation standardization
• Process and workflow documentation
• Information architecture
• Document organization and governance
• SME collaboration
• Technical editing and quality assurance
• Knowledge capture and transfer
• Version and document lifecycle management
• Cross-functional communication
• Attention to detail
• Multi-document/project management
• Ability to work independently

Work Environment

This is a 100% onsite position in Spartanburg, South Carolina, with light travel to offices and facilities throughout Spartanburg County. The engagement is full-time, approximately 40 hours per week, with an initial 12-month term and possible extension.

Interview Process

The interview process includes a resume and portfolio review followed by one panel interview with IT leadership and subject-matter experts.

Candidates should provide 2 3 sanitized examples of previous technical documentation, preferably including:

• SOPs
• Runbooks
• Technical/process documentation
• Recovery documentation
• Technical diagrams
• Comparable documentation deliverables

Portfolio quality, organization, clarity, technical depth, and the candidate's ability to explain how the documents were developed will be important selection factors.