Remote WordPress Education Sales Support Specialist

Incsub, LLC; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Remote work

28 days paid leave per year

Travel to events

Job summary

Incsub, LLC, a global team powering WordPress education solutions, seeks a WordPress Support Specialist for WPMU DEV. You will manage client communications, handle pre-sales questions, and support onboarding and migrations for schools and universities.

Ideal candidates have strong WordPress experience, excellent written and verbal English, and familiarity with US higher education clients across the US, Canada, and Australia. Remote, full-time role with 24/7 support expectations.

Qualifications

• Experienced with WordPress and related plugins.
• Fluent English communication (written and spoken).
• Knowledge of education sector (US higher education preferred).
• Experience dealing with clients in US/Canada/Australia.

Responsibilities

• Respond daily to inbound/outbound leads.
• Schedule calls with potential clients and manage CRM.
• Assist with onboarding and migration for new clients.
• Maintain up-to-date client records and active deals.

Skills

WordPress

English (communication)

Education industry knowledge

Customer communication

US higher education experience

CRM usage (Hubspot)

Tools

Hubspot

Jira

Helpscout

Google Apps

Job description

Incsub, LLC, a global team powering WordPress education solutions, seeks a WordPress Support Specialist for WPMU DEV. You will manage client communications, handle pre-sales questions, and support onboarding and migrations for schools and universities.

Ideal candidates have strong WordPress experience, excellent written and verbal English, and familiarity with US higher education clients across the US, Canada, and Australia. Remote, full-time role with 24/7 support expectations.