System Administration (Puerto Rico)

RTX; Santa Isabel (PR); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks vacation

401(k) plan with employer matching

Employee Scholar Program (ESP)

Life insurance

Disability coverage

Employee Assistance Plan (EAP)

Job summary

RTX in Puerto Rico is seeking a System Administrator to provide remote support for an internally developed application delivery platform that spans more than 150 applications. The role focuses on the Windows client environment, installation, licensing, and launch of applications, with hybrid onsite/offsite work in Santa Isabel.

The successful candidate will troubleshoot remotely, manage incidents, communicate status clearly to customers, and escalate when needed, ensuring timely resolutions for

Qualifications

• University degree with 5+ years of relevant experience or advanced degree with 3+ years.
• U.S. citizenship is required.
• 2–5 years in system administration, application support, desktop support, or related technical role.
• Remote application/desktop support experience.
• Windows 11 troubleshooting and software installation experience.
• Experience using Docker Desktop as part of support tools.
• Experience with Bomgar, OneStop, or similar remote-support tools.
• Ability to troubleshoot client installation, licensing, connectivity, and configuration issues.
• Strong customer service and communication skills; ability to own issues.
• Ability to support large application environments and learn new technologies quickly.

Responsibilities

• Provide remote support for the application delivery platform and its Windows client environment.
• Install, configure, update, and troubleshoot the custom client.
• Diagnose installation, launch, licensing, connectivity, and configuration issues.
• Use Bomgar and OneStop to remotely connect to Windows 11 computers.
• Collect and analyze logs, error messages, screenshots, and system information.
• Manage incidents and service requests from initial contact through resolution.
• Communicate status, expectations, and resolutions clearly to customers.
• Escalate complex issues to developers, infrastructure and licensing teams.
• Document resolutions, workarounds, and recurring issues; support testing and validation of updates.

Skills

Remote support

Windows troubleshooting

Customer service

Incident management

Communication skills

Ownership

Education

University degree in a related field

Advanced degree in a related field

Tools

Docker Desktop

Bomgar

OneStop

PowerShell

SQL

Job description

Date Posted:

2026-09-17

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

We are seeking a customer-focused and self-motivated System Administrator to provide remote support for an internally developed platform that delivers more than 150 applications across the enterprise.

The role will primarily support the Windows-based client environment used to install, download, license, and launch applications. The System Administrator will troubleshoot customer issues remotely, manage incidents and service requests, and drive issues through resolution.

This is a Hybrid position in Puerto Rico; candidate must reside in Puerto Rico

What YOU will do:

• Provide remote support for the application delivery platform and its Windows client environment.
• Install, configure, update, and troubleshoot the custom client.
• Diagnose issues related to client installation, application launch, downloads, licensing, access, connectivity, and configuration.
• Use Bomgar and OneStop to remotely connect to Windows 11 computers and assist customers.
• Collect and analyze logs, error messages, screenshots, and system information.
• Manage incidents and service requests from initial contact through resolution.
• Communicate status, expectations, and resolutions clearly to customers.
• Escalate complex issues to developers, infrastructure teams, licensing teams, or other support groups.
• Document resolutions, workarounds, and recurring issues.
  Support testing and validation of client and platform updates.

Qualifications YOU Must Have:

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
• Must be a U.S Citizen.
• Two to five years of experience in system administration, application support, desktop support, or a related technical role.
• Equivalent relevant technical experience may be considered in place of the degree requirement.
• Experience providing remote application or desktop support.
• Working knowledge of Windows 11 troubleshooting and software installation.
• Experience using Docker Desktop as part of the support or administrative toolset.
• Experience with Bomgar, OneStop, or similar remote-support tools.
• Ability to troubleshoot client installation, application launch, licensing, connectivity, access, and configuration issues.
• Basic understanding of client-server applications, software distribution, containers, and license management.
• Strong customer service, communication, problem-solving, and organizational skills.
• Ability to take ownership of issues and work independently through resolution.
• Ability to support a large application environment and quickly learn new technologies.

Qualifications We Prefer:

• Familiarity with Active Directory, networking, application logs, PowerShell, and SQL.
• Experience supporting custom enterprise clients or application delivery platforms.
• Experience with IT service-management practices, including incident, service request, problem, and knowledge management.
• ITIL Foundation certification or equivalent service-management knowledge

What We Offer:

• Some of our competitive benefits packages include:
• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds
• Participation in the Employee Scholar Program (ESP)
• Life insurance and disability coverage
• Employee Assistance Plan, including up to 8 free counseling sessions
• And more!

* Please consider the following role type definitions as you apply for this role.

Just as Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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