Remote Collaboration Support Engineer – Puerto Rico

RTX; United States; Remote; USD 75,000 - 105,000; Full time

Benefits offered by this job

Parental leave

Flexible work schedules

Educational assistance

Backup care

Job summary

RTX is seeking a remote SharePoint/Power Platform administrator in Santa Isabel, Puerto Rico, to support Enterprise Services.

You will troubleshoot SharePoint, OneDrive, Power Apps/Power Automate, host office hours, maintain sites, run PowerShell scripts, and coordinate with Architecture/Network teams. Daily instructions are provided in English, and collaboration with IT Security via Azure Entra is expected.

Qualifications

• A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
• Experience working with M365 architecture/administration and SharePoint Online, OneDrive, Teams, Power Apps, Power Automate.
• Experience with PowerShell scripting.
• Experience with Microsoft Entra (Azure).
• ShareGate Migration experience.

Responsibilities

• Troubleshoot issues related to SharePoint, OneDrive, Power Apps, Power Automate and Copilot
• Provide guidance/assistance to users, and create and/or update help documentation like how-to guides
• Host office hours and knowledge sharing sessions to provide advanced troubleshooting, guidance on best practices, and support user adoption.
• Monitor the SharePoint / OneDrive / Copilot ticket queues and respond quickly to requests and/or issues
• Manage all processes in Service Now including incidents and knowledge base articles as well as act as lead technical SME for tier 3+
• Coordinate with and work across Digital Technology teams (Architecture, Network, Identity, etc.) on issues and recommendations
• Build, configure, customize, and maintain SharePoint sites and Power Apps/Flows
• Perform M365 SharePoint administration tasks: assign site collection administrators, review and analyze usage reports, and review configuration settings
• Interface with Microsoft Support on escalations and service degradation or issues
• Build and run advanced PowerShell scripts
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Skills

M365 architecture/administration

SharePoint Online

OneDrive

Teams

Power Apps

Power Automate

PowerShell scripting

Microsoft Entra (Azure)

Education

University Degree or equivalent experience

Advanced Degree in related field

Tools

ShareGate Migration

Job description

RTX is seeking a remote SharePoint/Power Platform administrator in Santa Isabel, Puerto Rico, to support Enterprise Services.

You will troubleshoot SharePoint, OneDrive, Power Apps/Power Automate, host office hours, maintain sites, run PowerShell scripts, and coordinate with Architecture/Network teams. Daily instructions are provided in English, and collaboration with IT Security via Azure Entra is expected.