Remote Willow Inpatient Supervisor | Epic Lead

OCHIN, Inc.; United States; On-site; USD 98,819 - 158,111; Full time

Job summary

OCHIN, Inc. is hiring for a Willow Inpatient Supervisor to lead Epic analysts, manage projects, and ensure high-quality service across a nationwide remote workforce.

The role focuses on staffing, performance management, and process improvements, with travel for off-site installations as needed. Required Epic Willow Inpatient certification, a bachelor’s degree or equivalent in Healthcare Informatics or CS, and at least 3 years in a related analyst role, including 1 year of supervisory experience.

Qualifications

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Responsibilities

• Lead, train, and motivate a team of Epic analysts to achieve positive outcomes and high-quality service.
• Develop staffing plans and resource allocations to support project timelines and member needs.
• Collaborate with Help Desk/Product teams to resolve complex integration issues.
• Ensure staff adherence to SLAs, tickets, and incident reporting.
• Oversee go-live readiness and on-site/off-site support for installations and expansions.

Skills

Leadership

Project management

Communication

Epic experience

Education

Epic Willow Inpatient Certification

Bachelor's Degree or equivalent in Healthcare/CS

Tools

Microsoft Excel

Job description

OCHIN, Inc. is hiring for a Willow Inpatient Supervisor to lead Epic analysts, manage projects, and ensure high-quality service across a nationwide remote workforce.

The role focuses on staffing, performance management, and process improvements, with travel for off-site installations as needed. Required Epic Willow Inpatient certification, a bachelor’s degree or equivalent in Healthcare Informatics or CS, and at least 3 years in a related analyst role, including 1 year of supervisory experience.