Remote Wide-Format Service Technician – 50% Travel Training

Pacific Office Automation Inc.; Houston (TX); Remote; USD 41,000 - 52,000; Full time

Benefits offered by this job

Competitive hourly pay

Growth opportunities

Medical, Dental, Vision, Life

Job summary

Pacific Office Automation is seeking a Wide Format Service Technician to support customers nationwide. This home-based role requires approximately 50% travel, primarily across the Central and Eastern regions of the U.S.

You will perform diagnostics, installations, training, and preventative maintenance on wide format print equipment, provide on-site and phone support, and collaborate with sales to identify upgrade opportunities.

Qualifications

• 2–6 years of relevant field service experience.
• Experience servicing wide format equipment and related technology.
• Experience with Canon wide format equipment preferred.
• Working knowledge of Onyx software and RIP workflows preferred.
• Strong computer and networking knowledge.
• Excellent customer service and communication skills.
• Ability to travel ~50% nationally.

Responsibilities

• Provide phone and onsite technical support to customers.
• Diagnose, troubleshoot, repair, and upgrade wide format printers.
• Complete equipment installations, relocations, and operator training.
• Follow up to ensure equipment operates properly post-installation.
• Manage upcoming installations and site-readiness requirements.
• Maintain service records and documentation.
• Support sales with technical evaluations and upgrade opportunities.

Skills

Field service

Customer service

Troubleshooting

Windows OS

Networking basics

Independent work

Driver's license

Travel readiness

Tools

Onyx RIP

Job description

Pacific Office Automation is seeking a Wide Format Service Technician to support customers nationwide. This home-based role requires approximately 50% travel, primarily across the Central and Eastern regions of the U.S.

You will perform diagnostics, installations, training, and preventative maintenance on wide format print equipment, provide on-site and phone support, and collaborate with sales to identify upgrade opportunities.