Remote WFM Login Administrator | Helpdesk

Teleperformance USA; Tennessee; On-site; USD 25,000 - 39,000; Full time

Job summary

Teleperformance USA seeks a detail-oriented WFM support specialist to help manage daily login provisioning, client hierarchies, and access issues from a remote home office. You will resolve helpdesk tickets, generate logins for new hires or transfers, and ensure compliance with client processes and SLAs.

The role emphasizes strong communication, teamwork, and the ability to adapt to changing priorities while delivering timely, high-quality support from home.

Qualifications

• 6 months of call center operations or workforce experience is a plus.
• Must be detail oriented and able to handle change.
• Willing to work extended hours and weekends when needed.
• Excellent verbal and written communication skills.
• Proficient with Microsoft-based technologies.

Responsibilities

• Process and resolve helpdesk tickets through internal Teleperformance Helpdesk.
• Generate Network logins for new hire agents or updates for internal transfers.
• Assigning, binding and disabling of ACD-IDs in CCMS.
• Create/assign Firecastle profiles for new hire agents or internal transfers.
• Request Client specific logins through client process within SLA.
• Maintain the tracking of Client logins in CCMS.
• Reset passwords and troubleshoot login/access issues.
• Submit roll-off requests or forms based on site attrition through client process within SLA.
• Other duties as directed by supervisor.

Skills

Call center experience

Attention to detail

Flexibility

Adaptability

Customer service

MS Office

Problem solving

Verbal & written communication

Time management

Interpersonal skills

Proactive feedback

Critical thinking

Stamina

Independence

Tenure in current role

Tools

Microsoft Office

Job description

Teleperformance USA seeks a detail-oriented WFM support specialist to help manage daily login provisioning, client hierarchies, and access issues from a remote home office. You will resolve helpdesk tickets, generate logins for new hires or transfers, and ensure compliance with client processes and SLAs.

The role emphasizes strong communication, teamwork, and the ability to adapt to changing priorities while delivering timely, high-quality support from home.