Onsite Workforce Login Administrator

Teleperformance; Brownsville (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Teleperformance in Brownsville, TX is seeking an onsite Workforce Management (WFM) Login Administrator to support daily identity provisioning and access control. You will handle helpdesk tickets, generate logins, and maintain client login hierarchies to ensure smooth operations.

The ideal candidate has at least 6 months in call center operations, excellent communication, and a strong eye for detail. This role offers a stable full-time position with opportunities for growth in a global company.

Qualifications

• 90 day+ in current position.
• 6 months of call center operations or Workforce experience is a plus.
• Must be detail oriented.
• Willing to work extended hours and or weekends when needed.
• Strong skills in handling constant change.
• Work in Harmony with others.
• Excellent service skills (timeliness of delivery and quality).
• Experience with Microsoft based technologies.
• Willingness to face new challenges daily.
• Ability to effectively communicate both verbally and written, with all levels of staff and management.
• Strong organizational and time management skills.
• Strong interpersonal and customer service skills.
• Willingness to proactively address ideas and propose alternatives with the purpose of providing and receiving constructive feedback.
• Sound reasoning ability together with strong problem solving skills.
• Ability to view a computer monitor for several hours at a time.
• Able to work with little to no supervision if necessary.

Responsibilities

• Process and resolve helpdesk tickets through internal Teleperformance Helpdesk.
• Generate Network logins for new hire agents or update for internal transfers.
• Assigning, binding and disabling of ACD-IDs in CCMS.
• Create/assign Firecastle profiles for new hire agents or internal transfers.
• Request Client specific logins through client process within SLA.
• Maintain the tracking of Client logins in CCMS.
• Reset passwords and troubleshoot login/access issues.
• Submit roll-off requests or forms based on site attrition though client specific process within in SLA.
• Other duties as directed by supervisor.

Skills

Detail-oriented

Customer service

Communication skills

Adaptability

Teamwork

Time management

Problem solving

Microsoft Office

Extended hours

Independent work

Tools

Microsoft Office

Job description

Teleperformance in Brownsville, TX is seeking an onsite Workforce Management (WFM) Login Administrator to support daily identity provisioning and access control. You will handle helpdesk tickets, generate logins, and maintain client login hierarchies to ensure smooth operations.

The ideal candidate has at least 6 months in call center operations, excellent communication, and a strong eye for detail. This role offers a stable full-time position with opportunities for growth in a global company.