Remote WFM & Back-Office Implementation Consultant

Fourth; Austin (TX); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, and Vision Insurance

401(k) with company match

Parental Leave

Company-provided laptop and equipment

Job summary

Fourth is the leading end-to-end restaurant and hospitality management technology platform delivering workforce management, inventory, and back-office solutions for multi-location operators.

We seek an experienced Implementation Consultant to lead Workforce Management and Back Office implementations from discovery through go-live, in a customer-facing, delivery-focused role within our Professional Services organization.

Qualifications

• 4+ years of experience implementing SaaS solutions in a client-facing capacity.
• Experience configuring systems impacting labor, payroll, inventory, or operations.
• Exposure to multi-location or enterprise customer environments.
• Familiarity with integration concepts and data validation processes.
• Experience leading customer discovery sessions and facilitating trainings/workshops.
• Ability to manage multiple implementations within defined scope and timelines.
• Strong communication and documentation skills.

Responsibilities

• Lead customer discovery sessions to understand workflows and requirements.
• Configure Workforce Management and back-office systems per best practices.
• Coordinate integrations with payroll, POS, ERP, and related systems.
• Support data validation, parallel testing, and user acceptance readiness.
• Partner with Project Managers to meet delivery milestones.
• Facilitate customer workshops and training sessions.
• Maintain implementation documentation and escalate risks when needed.

Skills

Client-facing

Project coordination

Documentation

Communication

Training facilitation

Job description

Fourth is the leading end-to-end restaurant and hospitality management technology platform delivering workforce management, inventory, and back-office solutions for multi-location operators.

We seek an experienced Implementation Consultant to lead Workforce Management and Back Office implementations from discovery through go-live, in a customer-facing, delivery-focused role within our Professional Services organization.