Enterprise Implementation Consultant - WFM, Inventory, Back-Office

HotSchedules; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, and Vision Insurance

401(k) with company match

Parental Leave

Company-provided laptop and equipment

Job summary

A hospitality technology firm is seeking an experienced Implementation Consultant to lead Workforce Management implementations. This remote-eligible role, based in the United States, requires 4+ years of SaaS implementation experience and a strong capability in configuring systems impacting labor and inventory workflows. The successful candidate will manage customer discovery sessions, facilitate integrations, and ensure timely implementation delivery. This position offers benefits including unlimited PTO and various insurance options.

Qualifications

• 4+ years of experience implementing SaaS solutions in a client-facing capacity.
• Experience configuring systems that impact labor, payroll, inventory or operational workflows.
• Strong documentation skills essential for maintaining implementation records.

Responsibilities

• Lead customer discovery sessions to understand operational workflows.
• Configure systems aligned to documented best practices.
• Coordinate integrations with payroll and related systems.

Skills

SaaS implementation experience

Configuration of labor and inventory systems

Strong communication skills

Project management

Multi-location customer exposure

Job description

Fourth is the largest and fastest-growing end-to-end restaurant and hospitality management technology platform globally, supporting complex, multi-location operators with workforce management, inventory, and back-office solutions designed for scale.

As we continue to expand our customer base and support increasingly complex deployments, we are seeking an experienced Implementation Consultant to lead Workforce Management and Back Office implementations from discovery through go-live. This is a customer-facing, delivery-focused individual contributor role within our Professional Services organization.

The Role

This position owns the successful implementation of Fourth’s Workforce Management and Back Office solutions across hospitality and retail environments.

You will partner with customers, Project Managers, and internal technical teams to translate operational requirements into clean system configuration, coordinated integrations, and successful go-live outcomes.

This role is focused on implementation execution. It does not include ongoing account management or post-go-live support ownership.

What You Will Do

• Lead customer discovery sessions to understand operational workflows and system requirements
• Configure Workforce Management and back-office systems aligned to documented best practices
• Coordinate integrations with payroll, POS, ERP, and related systems
• Support data validation, parallel testing, and user acceptance readiness
• Partner with Project Managers to ensure delivery milestones are met within scope and timeline
• Facilitate customer workshops and training sessions
• Maintain accurate implementation documentation
• Escalate scope, integration, or data risks appropriately

What You Bring

• 4+ years of experience implementing SaaS solutions in a client-facing capacity
• Experience configuring systems that impact labor, payroll, inventory, or operational workflows
• Exposure to multi-location or enterprise customer environments
• Familiarity with integration concepts and data validation processes
• Experience leading customer discovery sessions and facilitating training or workshops
• Ability to manage multiple implementations within defined scope and timelines
• Strong communication and documentation skills

What Success Looks Like

• Implementations delivered on time and within defined scope
• Clean configuration and validated data prior to go-live
• Clear communication and proactive risk management
• Strong customer adoption at launch
• Adherence to established delivery methodology

Work Environment

This role is remote-eligible within the United States for candidates residing in the following approved states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, and WA.

Candidates must maintain a professional home workspace with reliable high-speed internet.

Travel may be required based on customer needs and implementation scope.

Benefits

• Unlimited PTO
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Parental Leave
• Company-provided laptop and equipment

Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.