Remote Weekend Care Transition Coordinator

Ascension At Home; Indianapolis (IN); Remote; USD 42,000 - 62,000; Full time

Job summary

Ascension at Home and Compassus are seeking a Weekend Care Transition Associate to provide non-clinical administrative and care coordination support for home health and hospice referrals, admissions, and discharge planning. The role covers Saturdays and Sundays from 8 AM to 6 PM, and is remote for candidates in the Eastern Time Zone.

You will liaise with hospital teams, patients, and families, assisting with information gathering, documentation, and coordination of services to ensure a timely

Qualifications

• Associate’s degree or equivalent education and experience. A high school diploma or equivalent plus three (3) years of work experience is equivalent to an Associate’s degree.
• One (1) Year of experience working with patients and families and providing customer service and administrative support, preferably in a healthcare setting.
• Preferred: Two (2) or more years of relevant healthcare experience; healthcare-related coursework or training, including medical terminology; proficiency in Microsoft Word and Excel; and experience with Epic or other electronic medical record systems.

Responsibilities

• Serves as a non-clinical liaison between inpatient and outpatient settings, supporting Care Partners, Clinical Care Partners, and hospital care teams with home health and hospice referrals and discharge arrangements.
• Coordinates referral and admission activities, including collecting and verifying patient demographic, insurance, medical, and other pertinent information; obtaining required orders and documentation; and assisting with scheduling starts of care.
• Obtains and organizes information to support clinical assessment of patient appropriateness for home health and hospice services.
• Collaborates with clinical team members to coordinate services and equipment consistent with applicable orders, admission criteria, and patient needs.
• Communicates with physicians, provider offices, hospital discharge planners, and other referral sources to verify orders, identify following providers, obtain necessary information, and address barriers to timely discharge and start of care.
• Provides administrative support to Care Partners and Clinical Care Partners, including accurate electronic medical record documentation, chart organization, referral and reimbursement coordination, and distribution of information to internal and external agencies.
• Provides patients and families with information and educational materials regarding home health and hospice services, verifies pertinent information, and coordinates equipment delivery with appropriate vendors to support timely discharge.
• Maintains knowledge of community resources, payer criteria, managed care contracts, network provider arrangements, and durable medical equipment resources.
• Builds and maintains positive relationships with hospital care teams, physician groups, referral sources, and post-acute care providers.
• Monitors care arrangements, follows up on outstanding needs, and resolves customer service concerns within the scope of the role.
• Escalates clinical concerns, changes in patient condition, or other issues to appropriate team members or leadership.

Skills

Communication

Organization

Healthcare knowledge

EMR proficiency

Customer service

Education

Associate degree or equivalent

High school diploma + 3 years experience

Tools

Epic or other EMR systems

Microsoft Word and Excel

Job description

Ascension at Home and Compassus are seeking a Weekend Care Transition Associate to provide non-clinical administrative and care coordination support for home health and hospice referrals, admissions, and discharge planning. The role covers Saturdays and Sundays from 8 AM to 6 PM, and is remote for candidates in the Eastern Time Zone.

You will liaise with hospital teams, patients, and families, assisting with information gathering, documentation, and coordination of services to ensure a timely