Remote Technical Support Product Advisor for Water Solutions

Watts Water Technologies

Fort Worth (TX)

Hybrid

USD 31,000 - 33,000

Full time

3 days ago

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Benefits offered by this job

Medical & dental coverage

Retirement benefits

Family building benefits (maternity/pP

Paid holidays & PTO

Professional development reimbursement

Fitness reimbursements

Employee discounts

Job summary

Watts Water Technologies is seeking a Technical Support Product Advisor to provide exceptional customer service and product support to homeowners. This remote role is based in Fort Worth, TX, with training and ongoing development across customer service, platform, and technical support.

You will diagnose inquiries, guide users through installation and maintenance, and prioritize support requests while identifying cross‑sell opportunities. Travel to Fort Worth may be required occasionally.

Qualifications

High School Diploma or equivalent or an associate degree.
2+ years of applicable experience in customer service or e‑commerce support.
Experience with Magento, Tidio Live Chat, Chat Bot, ticketing systems or related CRM platforms.
Experience with SAP systems for stock levels, stock location, order management, price/availability checks.

Responsibilities

Assist with customer service activities including order entry, sales, and account reconciliation.
Diagnose and resolve customer inquiries via phone, e-mail, and social media.
Provide troubleshooting to homeowners and plumbers on water filtration products.
Maintain knowledge of products and services and support cross-sell opportunities.
Handle customer disputes promptly and professionally.