Remote Water Treatment Tech Support Specialist

Suez Water Technologies & Solutions; Houston (TX); On-site; USD 66,000 - 78,500; Full time

Job summary

Veolia Water Technologies & Solutions seeks a Technical Support Specialist for the Technical Ops Services team. The role focuses on post-commissioning technical support, warranty claim management, and resolving customer issues, including 24/7 after-hours support.

Responsibilities include coordinating with Product Management, engineering, and service teams to diagnose root causes, document CTS cases, and ensure timely technical closure with customers.

Qualifications

• 5 years' experience with Veolia WTS systems (or equivalent)
• 5 years of client relationship management experience
• Bachelor's Degree or College Diploma with 5 years in water treatment

Responsibilities

• Work with Product Management to identify root causes and report progress to customers.
• Organize feedback to engineering and management for product and project improvements.
• Lead resolution of customer complaints across project lifecycles.
• Investigate and report cases in CTS application.
• Facilitate RCA sessions to identify systemic issues.

Skills

Technical support

Client relationship management

Cross-functional collaboration

Troubleshooting mechanical/electrical

PLC controls

PFD/PID reading

Education

Bachelor's Degree or College Diploma in water treatment

Job description

Veolia Water Technologies & Solutions seeks a Technical Support Specialist for the Technical Ops Services team. The role focuses on post-commissioning technical support, warranty claim management, and resolving customer issues, including 24/7 after-hours support.

Responsibilities include coordinating with Product Management, engineering, and service teams to diagnose root causes, document CTS cases, and ensure timely technical closure with customers.