Remote Tankless Boiler Tech Support Specialist

Rinnai America Corporation; Spokane (WA); On-site; USD 81,664,128 - 100,289,280; Full time

Benefits offered by this job

Best-in-class health benefits

401k match

Paid volunteer day

Paid holidays

Paid time off

Tuition reimbursement

Life insurance

Job summary

Rinnai America Corporation is seeking a Technical Support Specialist to provide phone support for installation and troubleshooting of all Rinnai products. This role is remote, with occasional onsite training at Peachtree City, GA.

You will document issues, assist with repairs and failure analysis, and collaborate with Sales, Engineering and Service teams to resolve quality concerns. You should have a Technical Associate degree in plumbing or electrical engineering and 3–5 years of appliance

Qualifications

• This role requires a Technical Associate degree in plumbing or electrical engineering or equivalent experience.
• 3–5 years of proven technical appliance repair experience.
• Familiar with schematics and ladder diagrams.

Responsibilities

• Provide telephone support for service, installation and troubleshooting of all Rinnai products.
• Document results of failure analysis and coordinate repairs or rework as needed.
• Liaise with Sales, Marketing, Engineering and Service to understand product features and quality controls.
• Gather information on potential issues and suggest corrective actions.
• Ensure records of work orders, QC reports, failure analysis, and related documentation are complete.

Skills

Effective communication

MS Office

Education

Technical Associate degree in plumbing or electrical engineering

Job description

Rinnai America Corporation is seeking a Technical Support Specialist to provide phone support for installation and troubleshooting of all Rinnai products. This role is remote, with occasional onsite training at Peachtree City, GA.

You will document issues, assist with repairs and failure analysis, and collaborate with Sales, Engineering and Service teams to resolve quality concerns. You should have a Technical Associate degree in plumbing or electrical engineering and 3–5 years of appliance