Remote Warranty Claims Specialist - Service Parts

Canon USA & Affiliates; Augusta (ME); Remote; USD 50,000 - 81,000; Full time

Job summary

Canon Medical Systems USA, Inc. is seeking a Warranty Specialist - Service Parts to manage the full warranty claim process for service parts in a remote, home-office role within the USA. You will file claims, verify entitlements, publish monthly reports, and collaborate with Finance to reconcile warranty receivables, with a focus on accuracy and timely processing.

Salary ranges from $50,000 to $80,500 DOE. This position requires 2 years of related experience; a Bachelor's degree is preferred,

Qualifications

• 2 years experience in a service parts or logistics environment and dealing with vendor warranty claims.
• Preferred: 5 years experience in a service parts or logistics environment and dealing with vendor warranty claims.
• Preferred Education: 4 Year Bachelor's Degree.

Responsibilities

• Ensure that all warranty entitlements from CMSU vendors are claimed.
• Responsible for $16M in warranty claim reimbursement annually with 3,000+ transactions.
• Ensure that all billings that occur are verified for warranty entitlements.
• File warranty claims within the vendor set time limit.
• Maintain a warranty database on all warranty entitlements.
• Ensure the timely return of defective warranty parts to the vendor.
• Ensure that all replacement parts or financial credits are received in a timely manner.
• Work closely with the Finance department to ensure that warranty receivable accounts and open valid warranty claims match.
• Manage the warranty returns process as it applies to CMSU dealers.
• Publish monthly reports.
• Personal contacts are routine with several sections, departments or divisions or require close collaboration with other members of the same section, department or division.
• Supervisor managed; activities are governed by departmental and/or company rules and procedures, schedules are monitored.
• Position duties involve making frequent decisions and frequent recommendations.

Skills

Warranty claims

Logistics experience

Education

Bachelor's degree

Job description

Canon Medical Systems USA, Inc. is seeking a Warranty Specialist - Service Parts to manage the full warranty claim process for service parts in a remote, home-office role within the USA. You will file claims, verify entitlements, publish monthly reports, and collaborate with Finance to reconcile warranty receivables, with a focus on accuracy and timely processing.

Salary ranges from $50,000 to $80,500 DOE. This position requires 2 years of related experience; a Bachelor's degree is preferred,