Remote Warehouse Software Support Specialist

Hy-Tek; Kentucky; Remote; USD 52,000 - 72,000; Full time

Job summary

Hy-Tek is seeking a Software Support Representative to ensure reliable operation of warehouse management and automation platforms. You will provide advanced technical support to end users, diagnose complex issues, and liaise with warehouse operations, IT, and software vendors.

The role requires strong technical acumen, excellent communication, and a proactive problem-solving approach in a fast-paced logistics environment.

Qualifications

• 2+ years in technical support or help desk, preferably in warehouse/logistics software.
• Strong knowledge of warehouse automation systems and related hardware.
• Ability to explain complex tech to non-technical users.

Responsibilities

• Serve as primary contact for escalated warehousing software issues.
• Diagnose and resolve complex software, hardware, and integration problems.
• Provide timely support via phone, email, remote access, and on-site when needed.
• Document incidents and resolutions in the help desk system.
• Collaborate with IT and software vendors to resolve advanced challenges.
• Assist in deployment, configuration, and testing of new releases.

Skills

Technical support

Warehouse automation

Communication skills

Troubleshooting

Remote desktop tools

On-call support

Education

Associate’s degree in IT/CS or related field

Tools

Manhattan

SAP EWM

Oracle WMS

Job description

Hy-Tek is seeking a Software Support Representative to ensure reliable operation of warehouse management and automation platforms. You will provide advanced technical support to end users, diagnose complex issues, and liaise with warehouse operations, IT, and software vendors.

The role requires strong technical acumen, excellent communication, and a proactive problem-solving approach in a fast-paced logistics environment.