IT Applications Support Technician

Colony Brands, Inc.; Monroe (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote days available (up to 15/year)

Job summary

Colony Brands, Inc. is seeking an Applications Support Technician to support warehouse, fulfillment and logistics software. You will troubleshoot issues, aid end users, and ensure system reliability in a collaborative Agile environment.

You will work closely with operations, IT and vendors to investigate incidents, resolve them, and contribute to improvements. Strong SQL and WMS familiarity are highly valued.

Qualifications

• Associate degree in computer science, MIS, or a related field.
• 3+ years of related business experience.
• Strong SQL knowledge and data analysis ability.
• Experience with Warehouse Management Systems preferred.
• Willingness to work outside normal hours and on-call as scheduled.

Responsibilities

• Support third-party software applications powering warehouse, fulfillment and logistics operations.
• Troubleshoot incidents, investigate root causes, and coordinate with operations, IT and vendors.
• Support system testing, upgrades, and performance optimization.
• Trace issues across multiple applications, databases, integrations, and business processes.
• Provide end-user support and ensure system reliability.

Skills

Analytical thinking

Problem solving

SQL querying

Team player

Continuous learning

On-call readiness

Education

Associate degree in Computer Sciences or MIS

Tools

WMS systems

APIs/EDI

Infios/HighJump

e2open/BluJay/Kewill

Acumatica

Datex

Job description

We are seeking an Applications Support Technician to support third-party software applications that power our warehouse, fulfillment, supply chain, and logistics operations. In this role, you will work in a collaborative, Agile environment to troubleshoot issues, support end users, and ensure system reliability. You will serve as a key liaison between operations, IT, and external vendors—investigating incidents, resolving issues, and contributing to system improvements. Responsibilities also include supporting system testing, upgrades, and performance optimization. Experience with warehouse management systems (WMS), and logistics platforms: such as Infios (HighJump), e2open (BluJay/Kewill), Datex, or Acumatica is highly valued. The ideal candidate is detail-oriented, hands-on, and comfortable working in a fast-paced environment.

This role is ideal for an individual who enjoys solving complex business and technical problems. Successful candidates are naturally curious and enjoy tracing issues across multiple applications, databases, integrations, and business processes to determine root cause. They are comfortable working directly with warehouse operations, business users, vendors, and technical teams to identify solutions and improve processes.

Preferred Experience:

• Warehouse Management Systems (WMS)
• System integrations, APIs, EDI, or data interfaces
• Application support in a multi-system enterprise environment
• SQL querying and data analysis
• Supply chain, fulfillment, logistics, or distribution operations
• Business process analysis and requirements gathering
• Technical Detective – An individual who enjoys researching issues, following data through multiple systems, analyzing logs and transactions, interviewing stakeholders, and determining the true root cause of business and technical problems.

This is an on-site role in Monroe, WI (Monday–Friday), with up to 15 work-from-home days per year and may include occasional after-hours or on-call support.

Qualifications

• At least an associate degree in Computer Sciences, Management Information Systems, or a related field
• 3+ years of related business experience
• A High-level of Structured Query Language (SQL) knowledge
• Experience with Warehouse Management Systems is preferred.
• You’ll also need to be a team player with strong technical aptitude and a commitment to continuous learning.
• Must be willing to work outside of normal business hours as needed, as this position requires on-call availability as scheduled.
• Strong analytical and problem solving skills