Sr. Help Desk Support Technician

ID Logistics US; Atlanta (GA); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

Performance-based bonus

Job summary

ID Logistics US in Atlanta, GA is seeking a Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician to maintain and support computer systems and networks in a fast-paced 3PL warehouse environment.

The role requires knowledge of warehouse processes, software, hardware, RF equipment and internet applications, with strong troubleshooting and attention to detail. Travel up to 25% and a salary of $65,000–$68,000 plus benefits.

Qualifications

• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Strong analytical and troubleshooting skills with the ability to manage technical operations.

Responsibilities

• Develop and maintain local networks to optimize performance.
• Troubleshoot and analyze warehouse operational equipment and systems.
• Support PowerShell scripting and automation.
• Set up workstations and peripherals.
• Ensure network and system security and privacy.
• Maintain records of repairs and maintenance schedules.
• Assist in on-call support in a 24/7 environment.
• Own the relationship between technical operations and production operations.

Skills

End-user support

Troubleshooting

Analytical thinking

Communication skills

On-call support

Education

High school diploma

Tools

Windows 10

Windows Server

TCP/IP

VPN

Office 365

PowerShell scripting

Backup & security software

RF equipment

Job description

Position Overview

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Job Description

Position Overview

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Work Location

1780 Westgate Parkway, Atlanta, GA 30336

Work Schedule

Day Shift

Work Travel

up to 25%

Competitive Total Rewards Package:

Attractive annual salary of $65,000- 68,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

This position is not eligible for immigration sponsorship

Key Responsibilities

• Develop and maintain local networks in ways that optimize performance.
• Perform system trouble shooting and analysis of warehouse operational equipment and systems.
• Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations.
• Support PowerShell scripting/automating.
• Own the relationship with between technical operations and production operations.
• Package software installations on many computers at a time.
• Ensure security and privacy of networks and computer systems.
• Perform troubleshooting to diagnose and resolve problems.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place orders.
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.

This position is not eligible for immigration.

Requirements

Minimum Qualifications

• High school diploma and relevant work experience in lieu of an advanced degree.
• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Working knowledge of:
• Microsoft Windows 10 and Microsoft Server product line
• Microsoft Office Suite
• TCP/IP networking, VPN technologies
• Data backup, virus protection, and network system monitoring
• Strong analytical and troubleshooting skills with the ability to manage technical operations.
• Excellent diagnostic and problem-solving abilities.
• Outstanding organizational and time-management skills.
• Effective communication skills (verbal, written, and presentation).
• Solid understanding of computer systems, networks, and internet security principles.
• Ability to participate in on-call support within a 24/7 operational environment.

Preferred Qualifications

• 3+ years of experience with Warehouse Management Systems (WMS).
• Experience with RF technology.
• In-depth knowledge of data privacy principles and advanced network security.
• Demonstrated ability to work collaboratively and adapt in a fast-paced environment.