Warehouse Management Specialist

TECEZE; Erlanger (KY); On-site; USD 42,000 - 66,000; Full time

Job summary

TECEZE is seeking an IT Support Technician to maintain and troubleshoot hardware and software in a high-automation warehouse setting. You will support PCs, printers, MFPs, and mobile devices, configure RF scanners, and work with software teams to resolve issues.

You will handle ticket prioritization, collaborate with IT vendors when needed, and ensure smooth operation of the facility’s IT infrastructure.

Qualifications

• Experience providing IT hardware and desktop support in a warehouse environment.
• Familiar with WLAN/LAN, DHCP, VLAN, and basic networking troubleshooting.
• Experience with Microsoft Intune/Autopilot.
• Able to lift up to 50 lbs.
• Strong problem-solving and communication skills.

Responsibilities

• Perform hardware maintenance on PCs and printers in the warehouse.
• Configure and maintain RF scanners.
• Collaborate with software support to troubleshoot issues.
• Escalate incidents to second/third-level support or vendors as needed.
• Prioritize IT tickets based on business impact.

Skills

Networking basics

Intune/Autopilot

Desktop support

Printer knowledge

Warehouse experience

Lifting ability

Problem solving

Self-motivation

Communication

Tools

Manhattan WMS

SOTI MDM

Job description

Perform hardware maintenance on PCs and printers, including cleaning and testing warehouse label printers, repairing warehouse workstations, completing assigned preventive maintenance tasks, swapping defective monitors, keyboards, and computers with spares, and physically setting up and moving workstations and printers.

• Configure and maintain RF scanners.
• Collaborate closely with software support teams to troubleshoot software issues.
• Provide support by escalating incidents to second- or third-level support organizations within Levi's or to IT vendors when needed.
• Utilize technical expertise and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets, appropriately prioritizing and assessing their impact on the business.

Skills

• Basic networking skills (WLAN, LAN, DHCP, VLAN, Wi-Fi) and troubleshooting
• Basic knowledge of Microsoft Intune/Autopilot
• Desktop support
• Basic knowledge of Zebra and HP printers
• Warehouse experience is a plus
• Ability to lift 50 lbs.
• Excellent problem-solving skills (ability to find innovative solutions to problems)
• Self-motivated individual and personal accountability
• Effective written and verbal communication skills

The IT Support Technician will be responsible for ensuring that all IT-related equipment and software within our state-of-the-art and highly automated warehouse is functioning as expected. This role involves providing technical support for computer hardware, software, mobile devices, and networking equipment used in the facility. As the IT Support Technician, you will be the hands and feet of the engineering teams.

Nice to Have:

• Familiarity with the Manhattan Warehouse Management System (WMS) or other WMS systems.
• Familiarity with SOTI Mobile Device Management (MDM).
• Prior warehouse experience is highly desirable.