Remote VP, Strategic Client Partnerships & Performance

R1 RCM, Inc.; Chicago (IL); Remote; USD 211,000 - 264,000; Full time

Job summary

R1 RCM, Inc. is seeking a Vice President, Strategic Customer Partnerships to lead complex enterprise relationships and drive measurable performance, transformational change, and operational improvements for healthcare clients.

This executive will serve as a trusted advisor to senior customer leaders, translating complex data into actionable insights and guiding cross-functional teams toward strategic initiatives and improved outcomes.

Qualifications

• Deep healthcare RCM knowledge and track record of performance improvement.
• Experience managing executive-level customer relationships.
• Strong analytical capabilities translating data into business recommendations.
• Exceptional executive communication and storytelling skills.

Responsibilities

• Lead and develop Customer Partner leaders for strategic relationships.
• Advise senior executives with clear visibility into RCM performance and priorities.
• Translate analytics into executive-level narratives and actions.
• Collaborate across delivery, operations and functions to drive improvement.
• Apply RCM expertise to guide strategy and transformation.
• Lead change through influence across matrixed stakeholders.
• Improve customer experience and relationship health (KLAS/NPS).
• Develop the Customer Partner organization through coaching and accountability.

Skills

RCM knowledge

Executive leadership

Stakeholder management

Analytical skills

Executive communication

Cross-functional leadership

Change management

Education

Bachelor’s degree or equivalent

Job description

R1 RCM, Inc. is seeking a Vice President, Strategic Customer Partnerships to lead complex enterprise relationships and drive measurable performance, transformational change, and operational improvements for healthcare clients.

This executive will serve as a trusted advisor to senior customer leaders, translating complex data into actionable insights and guiding cross-functional teams toward strategic initiatives and improved outcomes.