VP, Strategic Customer Partnerships & Performance

RCM Holdco; United States; On-site; USD 211,000 - 264,000; Full time

Job summary

R1 seeks an accomplished Vice President, Strategic Customer Partnerships to lead complex enterprise relationships and drive measurable performance, operational improvement, and transformation.

This executive will serve as a trusted advisor to senior customer leaders while partnering across operational and service delivery teams, translating data into actionable insights and strategic recommendations.

Qualifications

• Bachelor's degree or equivalent relevant professional experience.
• 12+ years of progressive experience, including at least 8 years in leadership or management.
• Deep knowledge of healthcare Revenue Cycle Management (RCM) and demonstrated experience driving performance improvement in complex healthcare environments.
• Demonstrated success managing complex, executive-level customer or client relationships.
• Strong analytical capabilities with experience translating RCM and operational data into strategic business recommendations.
• Exceptional executive communication, presentation, and storytelling skills.
• Experience leading cross-functional performance improvement, transformation, or change initiatives.
• Proven ability to lead and influence across a matrixed organization.

Responsibilities

• Lead and develop Customer Partner leaders responsible for strategic customer relationships and performance.
• Serve as a trusted advisor to senior executives, providing clear visibility into RCM performance, opportunities, priorities, and strategic initiatives.
• Translate complex operational and performance analytics into compelling executive-level narratives and actionable recommendations.
• Partner across service delivery, operations, and functional teams to align priorities and drive measurable improvement.
• Leverage RCM expertise and industry best practices to guide customer strategy, optimize performance, and advance transformation.
• Lead change through influence, building alignment across complex, matrixed stakeholder groups.
• Advance customer experience and relationship health, including efforts supporting KLAS and NPS performance.
• Develop and strengthen the Customer Partner organization through coaching, accountability, and talent development.

Skills

Bachelor's degree

12+ years experience

RCM knowledge

Executive relationships

Analytics

Executive communication

Cross-functional leadership

Matrix leadership

Education

Bachelor's degree or equivalent

Job description

R1 seeks an accomplished Vice President, Strategic Customer Partnerships to lead complex enterprise relationships and drive measurable performance, operational improvement, and transformation.

This executive will serve as a trusted advisor to senior customer leaders while partnering across operational and service delivery teams, translating data into actionable insights and strategic recommendations.