Remote VP, Strategic Client Growth

Optum; Eden Prairie (MN); Hybrid; USD 159,000 - 273,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Incentive and recognition programs

Telecommuter policy adherence

Job summary

Optum seeks a VP of Commercial Client Management to lead a portfolio of high-value client relationships, drive retention and growth, and ensure outstanding client outcomes. You will partner across the organization to deliver results and support long-term strategies.

Remote-friendly role with the Minneapolis or Washington, D.C. offices requiring four days in-office per week for local hires; nationwide remote for others. Strong financial, operational, and leadership skills are essential.

Qualifications

• 7+ years of leadership experience in account management, PBM, healthcare, client services, consulting, or related field
• 5+ years of PBM/Managed care pharmacy industry, including evolving market dynamics, pricing, and contract modeling
• Experience managing large, complex client portfolios
• Experience engaging with C-suite and executive stakeholders
• Demonstrated ability to lead leaders and develop high-performing teams
• Proven solid financial, operational, and strategic business acumen

Responsibilities

• Serve as executive sponsor for strategic client relationships
• Develop and execute client retention and expansion strategies
• Lead executive business reviews and strategic planning sessions
• Identify opportunities to increase revenue, deepen partnerships, and improve client outcomes
• Build and maintain relationships with client executives, consultants, and industry stakeholders
• Maintain accountability for portfolio revenue, profitability, retention, and growth targets
• Monitor business performance and address emerging risks
• Support renewal strategy, contract negotiations, and pricing discussions
• Ensure achievement of segment and enterprise financial objectives
• Lead, coach, and develop directors, senior directors, and strategic account executive teams
• Establish clear performance expectations and accountability measures
• Drive succession planning, talent development, and organizational effectiveness
• Foster a culture of collaboration, innovation, and continuous improvement
• Oversee resolution of complex client escalations and service issues
• Partner with operations, product, clinical, technology, and implementation teams to improve client outcomes
• Drive process improvements and adoption of technology, automation, and AI-enabled solutions
• Ensure consistent execution of service strategies and operational standards
• Collaborate with sales, product, operations, finance, legal, and clinical leadership
• Influence enterprise strategy through client and market insights
• Represent the organization at industry events, advisory boards, and executive forums
• Support strategic initiatives that improve competitive positioning and customer value

Skills

Executive leadership

Client management

Strategic planning

Financial acumen

Cross-functional leadership

C-suite engagement

Education

Bachelor's degree

MBA preferred

Job description

Optum seeks a VP of Commercial Client Management to lead a portfolio of high-value client relationships, drive retention and growth, and ensure outstanding client outcomes. You will partner across the organization to deliver results and support long-term strategies.

Remote-friendly role with the Minneapolis or Washington, D.C. offices requiring four days in-office per week for local hires; nationwide remote for others. Strong financial, operational, and leadership skills are essential.