VP, Delivery & Customer Outcomes

DRB; Akron (OH); On-site; USD 180,000 - 280,000; Full time

Job summary

DRB in Akron, OH is seeking a Vice President of Delivery to lead the end-to-end customer delivery organization and ensure commitments translate to measurable business outcomes. This role owns delivery strategy, onboarding, launch readiness, adoption, and value realization for all customers.

The VP partners with Sales, Product, Engineering, Customer Success, Support, and Operations to drive scalable growth, operational excellence, and customer success, while building high-performing teams and a

Qualifications

• 12+ years of experience in delivery, implementation, professional services, customer operations, or related leadership roles.
• 7+ years leading managers and high-performing teams.
• Proven success scaling customer-facing delivery organizations.
• Experience building and scaling Professional Services organizations.
• Strong executive leadership, communication, and change management capabilities.

Responsibilities

• Lead the end-to-end customer delivery organization.
• Own delivery strategy, implementation scope & execution, onboarding, launch readiness, adoption, and value realization.

Skills

Strategic leadership

Delivery management

Program management

Cross-functional collaboration

Executive communication

Job description

DRB in Akron, OH is seeking a Vice President of Delivery to lead the end-to-end customer delivery organization and ensure commitments translate to measurable business outcomes. This role owns delivery strategy, onboarding, launch readiness, adoption, and value realization for all customers.

The VP partners with Sales, Product, Engineering, Customer Success, Support, and Operations to drive scalable growth, operational excellence, and customer success, while building high-performing teams and a