Remote Voice Engineer - Cisco UC and Teams Voice

CEI; Arlington (VA); Hybrid; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Job summary

CEI is seeking a Voice Analyst to design, deploy, and support countywide voice and unified communications. The role includes implementing on-prem and cloud solutions, ensuring secure, compliant voice services, and mentoring junior staff.

The position emphasizes collaboration with network, security, and public-safety teams, with a hybrid work model (remote with some onsite requirements) and a 12-month contract with potential extensions.

Qualifications

• 5+ years of experience supporting enterprise voice and unified communications environments.
• Hands-on experience with Cisco on-prem voice infrastructure (CUCM, Unity Connection, gateways, CUBE, Expressway).
• Proven experience with Microsoft Teams Voice / Teams Phone, including Direct Routing and hybrid voice integrations.
• Solid understanding of VoIP technologies (SIP, QoS, codecs, E911 considerations).
• Experience in mission-critical or regulated environments.
• Ability to collaborate with network, security, public safety, and application teams.
• PowerBI and PowerShell experience.

Responsibilities

• Design, deploy, and support county enterprise voice and UC environments across on-prem and cloud platforms.
• Provide Tier 2 support for issues related to voice systems.
• Administer and maintain Cisco Unified Communications infrastructure (CUCM, Unity, gateways, CUBE, Expressway).
• Implement and support Microsoft Teams Phone / Teams Voice integrations.
• Support and integrate Five9 contact center solutions for constituent services.
• Ensure voice services meet public safety, resiliency, and COOP requirements.
• Troubleshoot call routing, QoS, and signaling issues (SIP, RTP/SRTP).
• Coordinate with carriers, vendors, and county departments on service delivery and upgrades.
• Support upgrades, patches, health checks, redundancy, and capacity planning.
• Create documentation and procedures for public-sector environments.
• Provide Tier III escalation support and mentor junior staff.

Skills

Enterprise voice support

Cisco CUCM / Unity

Microsoft Teams Voice / Direct Routing

VoIP / SIP / QoS

Public-sector experience

Cross-team collaboration

PowerBI

PowerShell

Tools

CUCM

Unity Connection

Expressway

SBCs

Job description

CEI is seeking a Voice Analyst to design, deploy, and support countywide voice and unified communications. The role includes implementing on-prem and cloud solutions, ensuring secure, compliant voice services, and mentoring junior staff.

The position emphasizes collaboration with network, security, and public-safety teams, with a hybrid work model (remote with some onsite requirements) and a 12-month contract with potential extensions.