Remote Virtual Clinical Support Specialist

Texas Health Action; Austin (TX); Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403b)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick & Ho

Short-Term & Long-Term Disability

Training & Development

Parental Leave

Longevity Pay

Job summary

Texas Health Action seeks a Virtual Clinical Assistant to support Kind Clinic Virtual Services. You will handle patient intake, ensure accurate demographics and medical histories, and assist with medication reconciliation within approved workflows.

Work entirely in a virtual setting across Texas, coordinating with care teams, labs, and pharmacies. The role emphasizes HIPAA compliance, timely documentation, and patient-centered service.

Qualifications

• Requires high school diploma or GED; Medical Assistant program or equivalent preferred.
• Experience with EHR systems and patient intake processes is expected.
• Familiarity with Athenahealth is preferred.
• Ability to work remotely from a private HIPAA-compliant workspace.

Responsibilities

• Assist virtual patient intake by documenting demographics and medical history.
• Support medication reconciliation and route questions to clinicians.
• Scrub schedules and review Athena reports to ensure data completeness.
• Handle appointment confirmation outreach to minimize delays and missed visits.
• Manage lab reminders and follow-up for overdue patients.
• Coordinate follow-up steps for patients via TNP/TIQ workflows.

Skills

Demographics documentation

Medication reconciliation

EHR proficiency

Athenahealth familiarity

Virtual patient intake

Patient communication

Education

High school diploma or GED

Medical Assistant program preferred

Tools

Athenahealth

Electronic Health Record systems

Job description

Texas Health Action seeks a Virtual Clinical Assistant to support Kind Clinic Virtual Services. You will handle patient intake, ensure accurate demographics and medical histories, and assist with medication reconciliation within approved workflows.

Work entirely in a virtual setting across Texas, coordinating with care teams, labs, and pharmacies. The role emphasizes HIPAA compliance, timely documentation, and patient-centered service.