Remote Virtual Assistant — GoHighLevel & Client Ops

Northern Colorado Doula Collective

United States

Remote

USD 34,000 - 48,000

Part time

14 days+

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Job summary

Northern Colorado Doula Collective is seeking a Virtual Assistant to support client operations and administrative tasks. This remote, part-time contractor role involves managing inboxes, CRM records, and scheduling with our team of doulas and educators across the United States.

Ideal candidates have hands-on GoHighLevel experience, strong written communication, and a customer-first mindset. Flexible hours include a Thursday team meeting in Mountain Time and a possible monthly retainer option.

Qualifications

Hands-on experience with GoHighLevel.
Understanding of what a doula does and the role they play for families.
Excellent written communication across email, text, and phone; copywriting experience preferred.
Strong customer service orientation; first impression of the practice to families.
Ability to work independently and make sound decisions.
Self-starter who identifies problems and suggests solutions.
Comfort learning/troubleshooting software including GoHighLevel, eDoula, and Google Workspace.
Reliable computer, internet connection, and a quiet space for client calls.

Responsibilities

Client communication: Email and GoHighLevel inbox correspondence with prospects and clients.
Scheduling and coordination: Manage multiple team calendars and doula consultations from inquiry to appointment.
CRM ownership: Manage client records in GoHighLevel and eDoula; build workflows and liaise with support teams.
Client experience: Send handwritten cards; manage review requests and responses; explore client gifts and referral incentives.
Writing and content: Create email copy and workflows; post to Facebook regularly.
Data tracking and reporting: Monitor referrals, conversion rates, and partner metrics.