Remote Luxury Travel VA: Client Experience & Ops Pro

Assist World; United States; Remote; USD 25,000 - 39,000; Part time

Benefits offered by this job

100% Remote

Birthday bonus $50

Testimonial bonus $200

Entry monthly raffle $500

No tracker policy

Job summary

Assist World is seeking a detail-oriented, proactive Virtual Assistant to support the agency owner with back-end operations and client experience management. This part-time, remote role requires about 10 hours per week and emphasizes meticulous, error-free work.

You will manage client communications, build itineraries in Travify, coordinate with suppliers, maintain Travify CRM data, and assist with light bookkeeping and payroll via Paychex.

Qualifications

• Minimum 3–4 years of experience in a virtual assistant, administrative, or operations support role.
• Exceptional attention to detail — this is non-negotiable in a luxury travel environment.
• Strong written and verbal English communication skills.
• Comfortable making professional phone calls to suppliers and clients on behalf of the business.
• Basic bookkeeping competency — comfortable coding transactions and maintaining simple financial records.
• Reliable, punctual, and proactive — communicates promptly if availability or schedule changes.
• Able to work within Central Time Zone (CT) business hours.

Responsibilities

• Send post-booking notifications and set up email reminders for excursions, dining reservations, and final payments.
• Review and compare flight schedules; identify changes and prepare client-ready summaries.
• Assist clients with completing online trip profiles, including occasional phone support for non-tech-savvy travellers.
• Build itineraries and travel proposals in Travify based on owner instructions.
• Self-review all proposals before submission to ensure complete/accurate content.
• Format and present trip details in a visually appealing layout for client approval.
• Contact suppliers to obtain pricing or add services to bookings.
• Communicate professionally on supplier interactions and set up supplier accounts for new Associates.
• Enter new trips and client information into Travify; maintain data integrity across records.
• Reach out to clients via the agency portal to collect missing information.
• Code transactions across existing accounts; flag discrepancies to owner.
• Process weekly payroll in Paychex for one contractor; approve timesheets weekly.
• Develop and document SOPs for agency workflows; build repeatable processes.

Skills

VA experience

Administrative support

Operations support

Attention to detail

English communication

Phone calls

Bookkeeping basics

Time zone CT

Tools

Travify

Paychex

Excel

Job description

Assist World is seeking a detail-oriented, proactive Virtual Assistant to support the agency owner with back-end operations and client experience management. This part-time, remote role requires about 10 hours per week and emphasizes meticulous, error-free work.

You will manage client communications, build itineraries in Travify, coordinate with suppliers, maintain Travify CRM data, and assist with light bookkeeping and payroll via Paychex.