Remote VIP Relocation Executive Consultant

SIRVA Inc.; United States; À distance; USD 75 000 - 105 000; Plein temps

Avantages offerts par ce poste

Hybrid working Core Flex Hours

Health & wellbeing programmes Learning

Global career opportunities

Résumé du poste

Sirva is seeking an Executive VIP Consultant (EVIP) for APAC remote work to guide premium relocation journeys for a diverse client portfolio with a focus on responsiveness and exceptional service. You will own the day-to-day delivery of EVIP relocation programmes, coordinate with internal teams and external providers, and respond to moves promptly to uphold Sirva’s premium service standards.

The role requires extensive international mobility experience and VIP program exposure, with flexible

Responsabilités

• Oversee the full spectrum of relocation management services, including policy counselling, home sale and purchase support, destination services, household goods shipment, intercultural services, visa and immigration support, language training, ongoing assignment support and repatriation.
• Interpret designated client relocation policies and procedures, evaluate available options and provide tailored consultation to relocating employees based on their individual circumstances and needs.
• Anticipate, manage and resolve issues quickly, creatively and with appropriate escalation discipline.
• Act as the single point of contact and accountability for all EVIP moves, ensuring supplier communications are reviewed and that employees are not asked to provide the same information to multiple parties.
• Partners with internal support teams and external providers to ensure customer needs are met promptly, with all parties operating as one coordinated support team.
• Respond to relocating employees on the same business day, ideally within four business hours.
• Provide ongoing consultation and proactive guidance throughout the duration of the international assignment or relocation.
• Identify and recommend process improvements that enhance efficiency, consistency and overall customer experience.
• Demonstrate flexibility in working hours where calls or urgent support are required outside core hours to accommodate EVIP employee schedules.
• Operate within a global EVIP support model designed to provide 24/7/365 customer coverage, supported by issued mobile devices to enable timely and responsive assistance when required.

Description du poste

Sirva is seeking an Executive VIP Consultant (EVIP) for APAC remote work to guide premium relocation journeys for a diverse client portfolio with a focus on responsiveness and exceptional service. You will own the day-to-day delivery of EVIP relocation programmes, coordinate with internal teams and external providers, and respond to moves promptly to uphold Sirva’s premium service standards.

The role requires extensive international mobility experience and VIP program exposure, with flexible