EVIP Consultant

SIRVA Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working Core Flex Hours

Health & wellbeing programmes

Learning & career development

Job summary

Sirva is seeking an Executive VIP Consultant to serve as the primary contact for EVIP customers throughout the mobility journey. This high-touch role requires outstanding organization, judgment and the ability to advise a varied client portfolio.

You will own day-to-day delivery of EVIP moves, ensure a premium customer experience, and collaborate with internal teams and external providers to promptly resolve issues.

Qualifications

• Extensive international mobility service delivery experience (VIP or executive program management) desirable.
• Strong organizational capability and high attention to detail.
• Ability to communicate clearly with diverse stakeholders.

Responsibilities

• Direct Customer Interaction: manage relocation services, policy counselling, visa/immigration support, destination services and repatriation.
• Client Support and Stakeholder Engagement: update clients and Sirva stakeholders, manage policy exceptions and provide clear status updates.
• Training, Team Meetings and Internal Sirva Responsibilities: complete mandatory training and support the manager and clients as needed.

Job description

EVIP Consultant

APAC | Remote | CXO

One Team. One Purpose. One Global Impact.

Every relocation begins with people. Every move creates opportunity. At Sirva, we're united by one shared purpose: helping people and organisations move forward. Join us and you'll build a career where your work makes a difference every day.

MOVE WITH PURPOSE

Your Impact Starts Here

As an Executive VIP Consultant, you will play a key role in supporting Sirva's continued success by serving as the primary point of contact for EVIP customers throughout their mobility journey. This high-touch, service-led role requires strong organizational capability, sound judgement and the ability to support, guide and advise customers across a varied client portfolio. The Executive VIP Consultant is accountable for the day-to-day delivery of designated EVIP relocation programmes, ensuring a highly coordinated, responsive and premium customer experience.

Working as part of a global EVIP team, the consultant may be required to support urgent customer needs outside standard working hours and across regions. The role provides close oversight of each customer's move or assignment and is accountable for maintaining consistently high levels of customer satisfaction. The consultant must communicate with clarity, confidence and proactivity, acting as an ambassador for Sirva and ensuring that customer issues are resolved promptly, effectively and with appropriate sensitivity.

The successful candidate will bring extensive international mobility service delivery experience, ideally supported by prior exposure to VIP or executive-level program management. Given the high-touch nature of the service, the Executive VIP Consultant will manage a reduced caseload to enable a more personalized, proactive and elevated level of support.

In this role, you will:

Direct Customer Interaction

• Oversee the full spectrum of relocation management services, including policy counselling, home sale and purchase support, destination services, household goods shipment, intercultural services, visa and immigration support, language training, ongoing assignment support and repatriation.
• Interpret designated client relocation policies and procedures, evaluate available options and provide tailored consultation to relocating employees based on their individual circumstances and needs.
• Anticipate, manage and resolve issues quickly, creatively and with appropriate escalation discipline.
• Act as the single point of contact and accountability for all EVIP moves, ensuring supplier communications are reviewed and that employees are not asked to provide the same information to multiple parties.
• Partners with internal support teams and external providers to ensure customer needs are met promptly, with all parties operating as one coordinated support team.
• Respond to relocating employees on the same business day, ideally within four business hours.
• Provide ongoing consultation and proactive guidance throughout the duration of the international assignment or relocation.
• Identify and recommend process improvements that enhance efficiency, consistency and overall customer experience.
• Demonstrate flexibility in working hours where calls or urgent support are required outside core hours to accommodate EVIP employee schedules.
• Operate within a global EVIP support model designed to provide 24/7/365 customer coverage, supported by issued mobile devices to enable timely and responsive assistance when required.

Client Support and Stakeholder Engagement

• Consult with clients on authorized services and potential policy exceptions in advance of customer briefing calls.
• Provide ongoing updates to key client and Sirva stakeholders.
• Support exception management, including providing informed recommendations on policy exception requests.
• Deliver clear status updates, keep clients informed of emerging issues and provide practical solutions as matters arise.

• Complete client projects and reports as required, while developing subject matter expertise in client policy and operating procedures.

Training, Team Meetings and Internal Sirva Responsibilities

• Regularly attend and complete mandatory, essential and recommended training to strengthen role capability, support career development and reinforce understanding of organizational vision, culture and customer experience standards.
• Complete additional tasks and responsibilities as required to provide effective support to the manager, clients and customers.
• Participate in sales efforts as required, demonstrating strong program knowledge and a clear passion for outstanding customer service.

GROW WITH INTENTION

What You'll Bring

• Digitally confident, with demonstrated ability to use multiple technology platforms as an integrated part of day-to-day service delivery.
• Able to adopt new technology quickly and incorporate it effectively into ways of working.
• Comfortable navigating multiple technology platforms simultaneously.

Social & Emotional Skills

• Highly organized, with strong problem-solving capability and excellent attention to detail.
• Able to exercise sound judgement and own complex processes through completion and resolution.
• Able to anticipate potential issues and develop effective solutions without immediate direction or supervision.
• Able to think creatively, navigate ambiguity and resolve problems quickly and efficiently.
• Demonstrates strong accountability for the customer experience and the successful delivery of each move.
• Demonstrates curiosity and a commitment to continuous learning within a transforming organization.
• Demonstrates a trusted advisor mindset in both proactive and reactive customer scenarios.
• Builds trusted relationships quickly through strong service orientation, credibility and responsiveness.
• Adapts communication style to support different VIP personas and family needs with confidence and discretion.
• Operates effectively in a team environment with shared goals and responsibilities in support of a positive customer experience.
• Maintains a calm, confident and composed approach, particularly in difficult, sensitive or high-pressure situations.
• Demonstrates strong collaboration, cultural awareness and excellent written, verbal and interpersonal communication skills.

LIVE THE SIRVA LIFE

Belong at Sirva

At Sirva, we are committed to creating an environment where employees can thrive professionally and personally. We encourage innovation, value diverse perspectives, and empower our people to make a meaningful difference every day.

Whether you're collaborating across borders, learning from experienced colleagues or celebrating shared achievements, you'll be part of a culture built on trust, respect and inclusion.

Join us and help shape the future of global mobility.

How We Support You to Grow

Being part of a truly global organisation means your opportunities can grow as far as your ambitions. From flexible ways of working and wellbeing initiatives to learning, development and financial rewards, we're committed to helping you thrive-both professionally and personally.

Benefits include:

• Hybrid working Core Flex Hours
• Health & wellbeing programmes Learning & career development
• Financial rewards Global career opportunities

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally - a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [e-mail] and let us know the nature of your request and your contact information.