Remote VIP Call Center Specialist – Patient Scheduling

ChenMed; Richmond (VA); Remote; USD 23,000 - 33,000; Full time

Job summary

ChenMed is seeking a Service Team Coordinator to handle patient scheduling and inquiries in a call center setting. You will provide high-quality service, document interactions, and collaborate with multiple departments to ensure a VIP experience for patients.

The role requires a high school diploma, 2+ years in customer service, and the ability to work in a fast-paced environment. US residents only; remote work possible.

Qualifications

• High school diploma or GED required.
• Minimum 2 years in customer service, preferably in a call center.
• Experience with KPIs/metrics in a call center encouraged.
• Healthcare setting experience is a strong plus.
• Must reside within the Continental United States.

Responsibilities

• Handle inbound/outbound calls for patient scheduling and inquiries.
• Respond to patient questions using ChenMed care model.
• Escalate issues as needed and follow policies.
• Document interactions in web-based systems.
• Collaborate with teams to deliver VIP customer service.

Skills

Call center

Customer service

Verbal communication

Multitasking

English fluency

Keyboarding/Microsoft Office

Education

High school diploma or GED

2+ years customer service

Tools

CRM systems

Microsoft Office

Job description

ChenMed is seeking a Service Team Coordinator to handle patient scheduling and inquiries in a call center setting. You will provide high-quality service, document interactions, and collaborate with multiple departments to ensure a VIP experience for patients.

The role requires a high school diploma, 2+ years in customer service, and the ability to work in a fast-paced environment. US residents only; remote work possible.