Patient Concierge & Front Desk Care Specialist

ChenMed LLC; Lealman (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

ChenMed LLC is seeking a Care Facilitator to be the first point of contact for patients, delivering exceptional customer service and advocating for patients. You will check patients in and out, assist with scheduling appointments, and support basic administrative duties to ensure smooth clinic operations.

The role requires strong communication, attention to detail, and a customer-focused attitude. Evening, weekend, or holiday availability may be needed, and travel is local up to 10%.

Qualifications

• High school diploma or equivalent required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• A minimum of 1 year of work experience in a medical clinic or similar environment required.

Responsibilities

• Greet, check-in and check-out patients and schedule appointments.
• Maintain lobby organization and cleanliness.
• Handle patient communications and insurance verification.

Skills

Customer service

EMR systems

Microsoft Office

Phone etiquette

Data accuracy

Education

High school diploma

Medical Assistant program

BLS certification (preferred)

Tools

Microsoft Office

Job description

ChenMed LLC is seeking a Care Facilitator to be the first point of contact for patients, delivering exceptional customer service and advocating for patients. You will check patients in and out, assist with scheduling appointments, and support basic administrative duties to ensure smooth clinic operations.

The role requires strong communication, attention to detail, and a customer-focused attitude. Evening, weekend, or holiday availability may be needed, and travel is local up to 10%.