Remote Video Solutions Customer Success Manager

Motorola Solutions; Northern (KY); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, dental, vision benefits

401K with company match

Paid holidays

Job summary

Motorola Solutions is seeking a Video Customer Support Manager for the North Eastern US region with remote work options. You will own contract management, ensure service delivery, and coordinate cross-functional resources to maintain high customer satisfaction.

The role requires experience in lifecycle sustainment or customer account management related to video solutions, with strong communication and CMSO familiarity. Competitive benefits and a base salary range are offered.

Qualifications

• High school diploma or higher; 5+ years of customer service management experience.
• Ability to obtain background clearance for government customers.
• Legal authorization to work in the U.S. without sponsorship.

Responsibilities

• Collaborate with Sales, Product, Engineering and Deployment teams to serve customers.
• Provide single point of contact for contract management and SLA compliance.
• Manage service scope, deployments, and escalation processes to ensure timely resolutions.

Skills

Account management

Sales skills

Contract management

Customer service

Communication skills

Google Suite

MS Office

Education

Bachelor's degree

Tools

Oracle tools

SCDR tools

Q2SC tools

CMSO tools

Job description

Motorola Solutions is seeking a Video Customer Support Manager for the North Eastern US region with remote work options. You will own contract management, ensure service delivery, and coordinate cross-functional resources to maintain high customer satisfaction.

The role requires experience in lifecycle sustainment or customer account management related to video solutions, with strong communication and CMSO familiarity. Competitive benefits and a base salary range are offered.