Video Solutions Customer Success Manager

Motorola Solutions; Maryland; Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with company match

Paid holidays

Generous PTO

Employee Stock Purchase Plan

Job summary

Motorola Solutions is seeking a Video Customer Support Manager to lead day-to-day management of video solution contracts and client relationships across North America. You will coordinate with Sales, Product, Engineering, Deployment, and CMSO teams to ensure SLA compliance and effective service delivery.

This role requires 5+ years in account management or video-support roles, offers a $85k–$90k salary, plus benefits such as Medical, Dental, Vision, 401K, and PTO, with 25–50% travel and

Qualifications

• Required: High School diploma, Associates, or Bachelor’s degree in Business, Communication, Management, Technology, or 5+ years of Customer Service Management experience.

Responsibilities

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, CMSO Support teams throughout the customer engagement.

Skills

Contract management

Customer relationship mgmt

Leadership

Cross-functional collaboration

Communication skills

Sales skills

Problem solving

Forecasting/w cost awareness

Strategic account growth

Video solutions background

Education

Business/Management/Technology degree

Tools

Oracle

SCDR

Q2SC

Google Workspace

MS Office

Job description

Motorola Solutions is seeking a Video Customer Support Manager to lead day-to-day management of video solution contracts and client relationships across North America. You will coordinate with Sales, Product, Engineering, Deployment, and CMSO teams to ensure SLA compliance and effective service delivery.

This role requires 5+ years in account management or video-support roles, offers a $85k–$90k salary, plus benefits such as Medical, Dental, Vision, 401K, and PTO, with 25–50% travel and