Remote Video Teller & Member Experience Specialist

810 Seven Seventeen Credit Union Inc; Streetsboro (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

7 17 Credit Union in Streetsboro, OH is hiring a Personal Experience Representative to service members through video technology from a centralized location. You will process a variety of transactions, educate members on PTMs, and identify opportunities to meet financial needs.

The role emphasizes friendly service, accuracy, and confidentiality while maintaining a professional workstation. Prior credit union or banking experience is preferred.

Qualifications

• High school diploma or equivalent.
• At least six consecutive months of customer or member service experience within the last three years.
• Experience in a Credit Union, bank, or other financial services environment is preferred.

Responsibilities

• Provide friendly, professional member service via PTM video technology from a centralized location.
• Process transactions using PTM teller software and member data.
• Educate members on PTMs and promote technology benefits.
• Handle deposits, withdrawals, loan payments, checks, transfers, and account maintenance.
• Resolve member questions and issues using video technology.
• Identify members' needs and recommend credit union products.
• Balance virtual transactions daily.

Skills

Customer service

Video communication

Verbal communication

Written communication

Teamwork

Problem solving

Time management

Attention to detail

Confidentiality

Bondable

Dress code adherence

Education

High school diploma or equivalent

6 months customer service experience

Credit Union/bank experience preferred

Job description

7 17 Credit Union in Streetsboro, OH is hiring a Personal Experience Representative to service members through video technology from a centralized location. You will process a variety of transactions, educate members on PTMs, and identify opportunities to meet financial needs.

The role emphasizes friendly service, accuracy, and confidentiality while maintaining a professional workstation. Prior credit union or banking experience is preferred.