Remote Veterinary Support Specialist

Vetcove Inc.; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

100% remote within the USA

Medical, Dental, Vision

Automatic 401k contribution

Employee referral program

Equity

Bi-annual company retreats

Open vacation policy

Job summary

Vetcove Inc. is hiring a Support Associate to assist veterinary professionals in making informed purchasing decisions on the platform.

The role involves responding to inquiries via live chat, email, and phone, troubleshooting, and guiding users through processes to ensure a seamless experience. The ideal candidate has 1 year of relevant customer-facing work, excellent written and verbal communication, and familiarity with chat platforms.

Qualifications

• 1 year of relevant, customer facing work experience.
• Excellent written and verbal communication skills.
• Experience in chat support preferred.

Responsibilities

• Respond to user inquiries via live chat, email, and phone in a timely manner.
• Troubleshoot issues and explain scenarios/solutions clearly.
• Handle admin tasks like account management and issue reports.
• Collaborate with engineering, partner, and corporate teams on feature requests.
• Coordinate with vendor partners to streamline communication between systems.
• Improve support workflows and processes continuously.

Skills

Customer focus

Written communication

Verbal communication

Patience and empathy

Multitasking

Team player

Learning mindset

Education

Associate degree

Bachelor’s degree

Tools

Intercom

Chat platforms

Job description

Vetcove Inc. is hiring a Support Associate to assist veterinary professionals in making informed purchasing decisions on the platform.

The role involves responding to inquiries via live chat, email, and phone, troubleshooting, and guiding users through processes to ensure a seamless experience. The ideal candidate has 1 year of relevant customer-facing work, excellent written and verbal communication, and familiarity with chat platforms.