Customer Experience Manager, Veterinary Software Platform

Vetcove; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus and equity opportunities

Job summary

Vetcove is seeking a Customer Support Manager to enhance customer experience and manage a support team. You will lead efforts to improve processes, onboard new associates, and ensure excellent service through various channels.

The ideal candidate has over 3 years of experience in customer experience, including management. The position offers a competitive salary of $70,000 to $110,000 annually plus bonuses and benefits. Vetcove values diverse candidates and offers equal employment opportunities.

Qualifications

• 3+ years of experience in customer experience.
• 1+ years of management experience.
• Knowledge of Intercom or similar ticketing systems.

Responsibilities

• Act as the 'Voice of CX' during planning.
• Manage a team of support associates.
• Work cross-functionally to streamline processes.

Skills

Customer experience

Management

Intercom

Communication skills

Multichannel support

Job description

Vetcove is seeking a Customer Support Manager to enhance customer experience and manage a support team. You will lead efforts to improve processes, onboard new associates, and ensure excellent service through various channels.

The ideal candidate has over 3 years of experience in customer experience, including management. The position offers a competitive salary of $70,000 to $110,000 annually plus bonuses and benefits. Vetcove values diverse candidates and offers equal employment opportunities.