Remote Veterinary Imaging Support Specialist

Valsoft Corporation; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

AD&D

Disability insurance

Voluntary life

401(k)

Unlimited PTO

Fully remote role

Job summary

Asteris, a leader in veterinary imaging technology, seeks a Technical Support Representative to keep Keystone PACS running smoothly for practices, hospitals, and specialists. You will troubleshoot installations, integrations, and connectivity, ensuring fast, friendly support even in urgent cases where patient care depends on it.

You will resolve software, network, and imaging workflow issues, support upgrades, and train clients on Keystone features.

Qualifications

• 2+ years of technical support, help desk, or IT experience with software customers.
• Strong troubleshooting across Windows, networking, and remote support tools.
• Clear, patient communication with non-technical users.
• Strong ownership and follow-through, calm under pressure.
• Experience with a ticketing system.

Responsibilities

• Respond to client support requests by phone, email, and ticketing system, and resolve issues quickly
• Troubleshoot software, network, and connectivity issues affecting image storage, transfer, and viewing
• Support installations, upgrades, and integrations with imaging modalities and practice management systems
• Install, configure, and maintain client systems, and perform updates and backups to protect data integrity and security
• Manage user accounts, permissions, and access
• Document and track every issue in the ticketing system, and write clear knowledge base articles
• Train clients on Keystone features, new releases, and best practices
• Escalate complex issues to Development and follow through to resolution
• Participate in an after-hours / on-call rotation for emergency support
• Share recurring issues and client feedback to help improve the product

Skills

Troubleshooting Windows environments

Networking (TCP/IP, DNS, firewalls)

Clear, patient communication

Ticketing system experience

Remote support tools

Tools

Ticketing software

Remote support tools

DICOM / PACS

SQL basics

Job description

Asteris, a leader in veterinary imaging technology, seeks a Technical Support Representative to keep Keystone PACS running smoothly for practices, hospitals, and specialists. You will troubleshoot installations, integrations, and connectivity, ensuring fast, friendly support even in urgent cases where patient care depends on it.

You will resolve software, network, and imaging workflow issues, support upgrades, and train clients on Keystone features.