Veterinary Telemedicine Tech Support Pro
Vicar Operating, Inc. dba VCA
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Benefits offered by this job
Job summary
Antech Diagnostics is seeking a dedicated veterinary tech support specialist in Colorado to assist clinics using Telemedicine services. You will troubleshoot image transfer connectivity, configure client software, and ensure quality service with a focus on rapid problem resolution.
The role emphasizes strong English communication, teamwork, and independent problem solving in a fast-paced environment. Training hours may run Monday through Friday, with flexible hours as needed.
Qualifications
- 2 years veterinary technician experience or equivalent RVT/LVT
- Fluent in English
- Associates in computer related preferred
- Typically 2 years computer service experience helpful
Responsibilities
- Provide professional client service and data transfer expertise.
- Configure customer software for new clients.
- Identify, troubleshoot and resolve connectivity problems affecting image transfer.
- Assist with final testing to ensure solutions work before case closure.
- Complete server, acquisition, and workstation software configurations.
- Monitor progress and communicate unresolved problems to management.
- Prioritize work to meet client expectations.
- Support others and escalate issues when needed.
- Collaborate with vendors to resolve connectivity issues and test solutions.
- Assist AIS clients in improving image quality.
Skills
Education
Job description
Antech Diagnostics is seeking a dedicated veterinary tech support specialist in Colorado to assist clinics using Telemedicine services. You will troubleshoot image transfer connectivity, configure client software, and ensure quality service with a focus on rapid problem resolution.
The role emphasizes strong English communication, teamwork, and independent problem solving in a fast-paced environment. Training hours may run Monday through Friday, with flexible hours as needed.
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