Client Success Representative

Valsoft Corporation; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

401(k)

Unlimited PTO

Fully remote work

Job summary

Valsoft Corporation’s Asteris unit seeks a Client Success Representative to guide veterinary practices using Keystone from onboarding through renewal.

You will manage multiple practice accounts, train new clients, review progress, and protect renewals while identifying upsell opportunities and sharing feedback with Support and Product. This fully remote role emphasizes client outcomes and growth.

Qualifications

• 2+ years in customer success or client-facing roles.
• Excellent communication and relationship-building skills.
• Organized and proactive with multiple accounts.
• Ability to learn software quickly and explain it clearly.
• Experience with a CRM or customer success platform.

Responsibilities

• Manage a portfolio of veterinary practice accounts and serve as the main contact.
• Lead onboarding and training so clients are up and running confidently.
• Conduct regular check-ins and reviews to drive product adoption.
• Monitor account health, flag risks early, protect renewals.
• Identify upsell opportunities and partner with Sales.
• Collaborate with Support and Product to resolve issues and share feedback.
• Keep accurate CRM records and notes.

Skills

Customer success

Account management

SaaS familiarity

CRM experience

Communication

Relationship building

Organizational skills

Non-technical explanation

Tools

CRM software

Job description

About Asteris

Asteris is a leader in veterinary imaging technology. Our Keystone PACS software suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images, from radiographs to ultrasound and CT, easily and securely from anywhere. Built specifically for the veterinary industry, Keystone integrates with leading practice management systems and powers teleconsultation workflows that help veterinarians make confident medical decisions. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies.

The Role

As a Client Success Representative, you will be the trusted partner for veterinary practices using Keystone. You will own the client relationship after the sale, from onboarding through renewal, making sure every practice gets full value from the platform, stays happy, and grows with us.

What You’ll Do

• Manage a portfolio of veterinary practice and hospital accounts, acting as their main point of contact
• Lead onboarding and training so new clients are up and running quickly and confidently
• Run regular check-ins and account reviews to understand client goals and drive product adoption
• Monitor account health, flag risks early, and take action to protect renewals and prevent churn
• Identify upsell and expansion opportunities and partner with Sales to close them
• Work closely with Technical Support and Product to resolve issues and share client feedback
• Keep accurate account records and notes in the CRM

What You Bring

• 2+ years in customer success, account management, or a client-facing role, ideally in SaaS
• Excellent communication and relationship-building skills, with a genuine drive to help clients succeed
• Organized and proactive, able to manage many accounts and priorities at once
• Comfortable learning software quickly and explaining it clearly to non-technical users
• Experience with a CRM or customer success platform

Nice to Have

• Experience in veterinary, animal health, or healthcare technology
• Familiarity with medical imaging, PACS, or practice management software

What We Offer

• Competitive base salary plus an annual performance bonus
• Comprehensive benefits: medical, dental, and vision, plus basic life, AD&D, short- and long-term disability, and voluntary life coverage
• 401(k) program
• Unlimited paid time off
• Fully remote, work-from-home role
• The chance to make a real impact on a growing team in a specialized, mission-driven industry