Remote Veterinary Imaging Tech Support Specialist

Antech Diagnostics; Carlsbad (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental/Vision insurance

401(k) with company match

Tuition/Continuing Education ReimbursE

Job summary

Antech Diagnostics is seeking a Technical Support Specialist to remotely troubleshoot digital radiography hardware and related software for veterinary customers. The role requires strong problem-solving, detailed documentation, and excellent customer service skills.

The position involves handling cases for Sound products, maintaining precise ticketing records, and coordinating with various departments to ensure a high-quality support experience for both equine and small animal clients.

Qualifications

• Bachelor’s or Associate’s degree in a technical field preferred or equivalent experience.
• Technical certifications (MCSE, MCP, or A+ and/or equivalent work experience) are a plus.
• 2 years troubleshooting software and hardware.

Responsibilities

• Understand, diagnose issues, and identify root cause through detailed analysis.
• Document steps to reproduce accurately.
• Support Sound products and services for veterinary professionals.
• Troubleshoot hardware and software issues with methodical accuracy.
• Use CRM to document and track customer issues.

Skills

Troubleshooting

Customer service

Documentation

Multitasking

Remote support

Education

Bachelor's or Associate degree in technical field

Technical certifications (MCSE, MCP, A+)

Tools

MS CRM

Salesforce

ServiceNow

MS SQL Server

Remote Desktop

PACS

DICOM

Windows OS

Job description

Antech Diagnostics is seeking a Technical Support Specialist to remotely troubleshoot digital radiography hardware and related software for veterinary customers. The role requires strong problem-solving, detailed documentation, and excellent customer service skills.

The position involves handling cases for Sound products, maintaining precise ticketing records, and coordinating with various departments to ensure a high-quality support experience for both equine and small animal clients.