Remote Veterinary Clinic Retention Specialist

Vetcove Inc.; United States; Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Remote within the USA

Health insurance

Dental insurance

Vision insurance

401k

Equity

Open vacation policy

Job summary

Vetcove Inc. is seeking a Vet Clinic Retention Associate to strengthen relationships with veterinary professionals.

This fully remote role involves proactive outreach by phone, email, live chat, and video conferences to reduce churn and deepen user engagement. The ideal candidate is a proactive self-starter with excellent communication skills, empathy, and the ability to manage multiple priorities across a growing community of clinics.

Qualifications

• Excellent written and verbal communication skills.
• Ability to adapt quickly and manage many concurrent responsibilities.
• A strong desire to help our customers succeed.
• A positive attitude and one-for-all team mentality.
• Ability to give highly engaging presentations and demos.
• Experience on tech platforms is a plus.
• Veterinary industry experience strongly preferred.

Responsibilities

• Strategically identify clinics who may be slipping away as an active customer.
• Perform proactive outreach to clinics predominantly via phone in addition to email, live chat, and video conference.
• Train, educate, and develop existing Vetcove users so they may engage on the Vetcove platform more deeply and meaningfully.
• Field concerns and objections in a level-headed and compassionate manner.
• Create engaging content that educates and supports all veterinary professionals, including doctors, veterinary technicians, and inventory specialists.
• Engage in highly analytical and critical thinking to best understand the flow of clinics in and out of our active user base.
• Solicit feedback from our customers in order to understand how we can better evolve our platform and proactively field any objections clinics may have to using Vetcove.
• Work cross-functionally to provide our customer experience team, sales and growth team, as well as our engineering team with information on feature requests and recommendations for enhancements to our tools.
• Help to continuously develop and expand processes in order to streamline customer retention workflows and strategies.

Skills

Excellent written and verbal comm.

Adaptability & multi-tasking

Customer focus

Team player

Presentation & demos

Tech platforms experience

Veterinary industry experience

Education

Bachelors Degree

Job description

Vetcove Inc. is seeking a Vet Clinic Retention Associate to strengthen relationships with veterinary professionals.

This fully remote role involves proactive outreach by phone, email, live chat, and video conferences to reduce churn and deepen user engagement. The ideal candidate is a proactive self-starter with excellent communication skills, empathy, and the ability to manage multiple priorities across a growing community of clinics.