Vet Clinic Implementation Associate

Vetcove; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Automatic 401(k) contribution

Open vacation policy

Equity

Monthly team events

Job summary

Vetcove is looking for a Vet Clinic Implementation Associate to lead projects that improve veterinary software usage and enhance the customer experience. This remote role requires excellent organization, swift multitasking, and strong communication skills.

The ideal candidate will oversee multiple projects concurrently, liaising with both external partners and internal teams to ensure timely delivery. Benefits include flexible work arrangements and a competitive salary package.

Qualifications

• Experience in veterinary clinic and software implementation.
• Track record of managing diverse projects effectively.
• Exceptional communication skills to interface across teams.

Responsibilities

• Lead client-facing projects to enhance customer experience.
• Develop detailed project plans and timelines.
• Communicate effectively with stakeholders to provide updates.

Skills

Project management

Excellent communication

Time management

Organizational skills

Education

Experience in a veterinary clinic

Experience implementing veterinary software

Job description

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market‑leading procurement marketplace, an ultra‑modern home delivery e‑commerce experience, and a next‑generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast‑growing, mission‑driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.

About the position

The Vet Clinic Implementation Associate at Vetcove is responsible for overseeing the end‑to‑end management of large‑scale projects that enhance the customer experience for our users, and streamline processes. This role will be client facing as the point of contact for our external partners throughout the entire project lifecycle, while also being a liaison internally between our engineering and business teams.

The ideal candidate will be highly motivated and very skilled in multitasking, staying organized, and maintaining sharp attention to detail. Success in this position requires strong time‑management, the ability to set expectations, and communicate clearly to multiple parties. In this position one must manage multiple projects at a time, so the ability to work in a fast‑paced environment is a requirement. This role will require travel.

What you’ll do

• Effectively communicate with the team and all stakeholders to set priorities, ensure project milestones and expectations are met, and determine team member expectations across departments while communicating directly with executives and leadership to provide progress updates
• Develop project plans and timelines so team members understand the expectations
• Identify areas where team members are needed to ensure project milestones and deliverables are completed on schedule
• Collaborate cross‑functionally with leadership to define processes and milestones, and ensure we are on track to complete by the intended launch date
• Provide project updates on a consistent basis to various stakeholders
• Assign project tasks based on team members’ strengths, skill sets, and experience levels
• Understand business goals and connect them with prioritization of incoming project requests

You should have

• Previous experience working directly in a veterinary clinic or implementing new veterinary software with clinics
• Experience managing different types of projects that involve developing partnership plans, preparing for integrations with third parties, and strategizing for new feature and product launches
• Excellent organization and time‑management skills
• Excellent communication and interpersonal skills
• Experience building roadmaps, project plans and timelines with strong attention to detail
• Humility and willingness to roll up sleeves and take ownership of clearing obstacles the team faces
• Experience working effectively in a heavily cross‑functional, fast‑paced environment
• Ability to hold others accountable for deliverables against tight timelines

Benefits (Full Time Roles)

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401(k) contribution
• Employee referral program
• At‑home office set up
• Bi‑annual company retreats
• Open vacation policy
• Equity
• Monthly team events

The typical base pay range for this role across the U.S. is: $60,000/year – $80,000/year + bonus + equity + benefits. For Colorado, the salary range is: $60,000 – $80,000 + bonus + equity + benefits. This range is a good‑faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.

Employment is contingent upon successful completion of a background check.

Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.