Remote Veterinary Client Communications Specialist

The Schwarzman Animal Medical Center; New York (NY); Remote; USD 24,796 - 31,684; Full time

Benefits offered by this job

Competitive salary

Sign-on bonus of $1,000

Paid time off

50% discount on veterinary care

403(b) matching

Comprehensive medical, dental, and vision coverage

Job summary

A prominent veterinary teaching hospital in New York City is seeking a Communications Specialist to provide superior customer service and communication. Responsibilities include scheduling appointments, triaging client calls, and coordinating with clinical specialists. Ideal candidates will have 1–2 years of veterinary office experience, excellent typing skills, and the ability to thrive in a fast-paced environment. The position includes a competitive salary, a sign-on bonus, and comprehensive benefits including paid time off and discounts on veterinary care.

Qualifications

• Minimum 1–2 years of experience in a veterinary medical office is required.
• Ability to type at least 40 words per minute.
• Must demonstrate excellent judgment and decision-making skills.

Responsibilities

• Schedule appointments for a variety of Specialty Services.
• Triage urgent calls effectively.
• Process referral calls from outside veterinarians.
• Answer and direct calls professionally.
• Provide updates to clients regarding patient information.
• Maintain a detail-oriented environment while multitasking.

Skills

Knowledge of medical terminology

Veterinary medical office experience

Computer skills

Speed typing skills

Exceptional customer service

Pleasant speaking voice

Reliable internet source

Tools

Microsoft Office/Outlook

Instinct EMR system

Alcatel-Lucent Phone system

Job description

A prominent veterinary teaching hospital in New York City is seeking a Communications Specialist to provide superior customer service and communication. Responsibilities include scheduling appointments, triaging client calls, and coordinating with clinical specialists. Ideal candidates will have 1–2 years of veterinary office experience, excellent typing skills, and the ability to thrive in a fast-paced environment. The position includes a competitive salary, a sign-on bonus, and comprehensive benefits including paid time off and discounts on veterinary care.