Remote Veterinary Billing & Payments Specialist

MARS Veterinary; Washington; Hybrid; USD 29,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Mars Veterinary Health is seeking a Financial Services Representative for a remote, Washington-based role. You will support client financial engagement, manage past-due balances, discuss wellness plan payments, and process payment arrangements across multiple channels.

The position requires handling sensitive financial conversations with empathy, maintaining privacy, and collaborating with hospital teams and leadership to protect the client experience.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred in Business/Finance/Communications or related field.
• Experience in collections, billing support, or customer service environments.
• Ability to handle sensitive financial conversations with professionalism and empathy.

Responsibilities

• Manage past-due wellness plan balances and payment inquiries across channels.
• Educate clients on billing structures, timelines, financing options and account status.
• Maintain accurate documentation of interactions and payments in CRM/financial systems.
• Meet productivity, quality, and compliance expectations while handling multiple systems.

Skills

Communication

Negotiation

Empathy

Multichannel support

Organizational skills

Education

Associate degree

Job description

Mars Veterinary Health is seeking a Financial Services Representative for a remote, Washington-based role. You will support client financial engagement, manage past-due balances, discuss wellness plan payments, and process payment arrangements across multiple channels.

The position requires handling sensitive financial conversations with empathy, maintaining privacy, and collaborating with hospital teams and leadership to protect the client experience.