Remote Vendor & Workforce Operations Lead

Spring Health; Oregon; Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) match

No-cost therapist visits

Generous PTO

Parental leave

Fertility care support

Wellhub access

BrightHorizons child care support

Professional Development Reimbursement

Donation matching

Job summary

Spring Health is seeking a Senior Leader to design and operate the vendor and BPO management program for revenue cycle and payer operations. You will own partnerships, drive performance, and oversee budget across multiple workflows in a remote role with up to 10% travel.

You will source, onboard, monitor, and renew partnerships, ensuring SLAs, KPIs, and security standards. Strong analytical and negotiation skills are required to optimize costs and service levels.

Qualifications

• 7+ years of experience in business operations, program management or vendor management, ideally in healthcare operations and/ or a high-growth environment.
• 4+ years of direct experience managing external partnerships, with experience running RFPs and managing a large and growing portfolio of vendor relationships.
• Track record of building a new vendor, workforce, or similar operations-intensive program from scratch and scaling it.
• Experience owning a vendor budget or spend, with real savings or ROI to show for it.
• Experience managing outsourced operations and allocating work across internal and outsourced teams in a high-volume operation, ideally across multiple business units, products or operating models.
• Strong analytical skills, with the ability to turn complex performance and financial data into clear recommendations.
• Working knowledge of contract negotiation, SLA design, and vendor risk and compliance reviews.
• Hands-on use of AI tools in your own work, plus experience implementing AI or automation that measurably improved operational throughput.
• Strong communication skills and the ability to influence stakeholders at all levels, inside and outside the company.
• A highly organized approach and close attention to detail when managing complex, moving parts.

Responsibilities

• Build the vendor and BPO management program from the ground up, including its strategy, frameworks and SOPs for sourcing, onboarding, performance monitoring and renewals.
• Act as the main point of accountability for our BPO and vendor partnerships. Own their performance, staffing levels, escalations, regular reporting, formal business reviews and the overall relationship.
• Manage the day-to-day allocation of work between internal teams and BPO partners. Work with delivery leaders to shift volume as backlogs, priorities and service levels change, including during seasonal spikes, and share what you learn to inform longer-term labor planning.
• Hold partners to KPIs, service level agreements (SLAs), quality standards and contract terms. Monitor productivity and utilization so efficiency doesn't come at the expense of a high-quality experience for providers, members and clients.
• Own vendor and BPO budget and spend: forecasting, re-forecasting, and reporting on savings, ROI and cost to serve.
• Set our sourcing strategy and run evaluations end to end. That covers RFPs, recommendations on whether to build, buy or outsource, and decisions to renew or discontinue based on performance and financial data.
• Partner with Finance, Legal, InfoSec and Compliance on contracts and renewals. Make sure every partner meets our security, privacy (including HIPAA) and compliance standards.
• Find opportunities to consolidate and standardize across the vendor portfolio, and set the long-term direction for each relationship.
• Use AI to automate vendor management work, such as performance reporting, data reconciliation, and SOP creation. Work with BPO partners to build AI and automation into outsourced workflows. Track efficiency gains like throughput, handle time and cost per transaction, not just adoption.
• Lead high-priority escalations and special projects involving third-party partners.

Skills

Vendor management

Program management

Operations analytics

Budget management

Contract negotiation

AI tools usage

Stakeholder influence

Organized approach

Tools

Contract management platforms

Project management tools

AI automation tools

Job description

Spring Health is seeking a Senior Leader to design and operate the vendor and BPO management program for revenue cycle and payer operations. You will own partnerships, drive performance, and oversee budget across multiple workflows in a remote role with up to 10% travel.

You will source, onboard, monitor, and renew partnerships, ensuring SLAs, KPIs, and security standards. Strong analytical and negotiation skills are required to optimize costs and service levels.