Remote Vendor Service Quality Specialist

Quest Resource Management Group; Irving (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Quest Resource Management Group in Irving, TX is seeking a Vendor Service Quality Specialist to act as the intake point between Key Accounts and vendors for service issues. You will document, triage, and track issues through resolution, escalating when needed and supporting cancellations while coordinating with Data Quality, Accounting, and the Operations Analyst to resolve cost variances.

You will also collaborate across departments, maintain accurate records, and support stakeholder needs with

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and experience.
• Two or more years of procurement and vendor management experience in facilities maintenance.
• Waste industry experience and familiarity with industry terminology a strong plus.
• Understanding of vendor pricing, invoicing, and cost structures; experience identifying and resolving pricing discrepancies a plus.
• Familiarity with vendor service agreements, including cancellation terms, and disciplined document management practices.
• Proficiency in Excel and data analysis.
• Experience with case or ticket tracking tools and ERP or vendor management systems; NetSuite and Core experience a plus.
• Working knowledge of project management fundamentals.
• Sound judgment in assessing issue severity and deciding when to resolve or escalate, with the ability to stay composed and responsive in time-sensitive situations.
• Ability to communicate assertively and professionally with vendors to drive timely resolution of service failures.
• Strong interpersonal, communication, and customer service skills.
• Ability to work independently and manage requests from multiple internal stakeholders through to resolution.
• Dependable, trustworthy, and professional, with consistent and prompt attendance and a commitment to protecting confidential information.

Responsibilities

• The Vendor Service Quality Specialist serves as the intake point between Quest’s Key Accounts team and its transactional partners in Data Quality and Accounting for handling and resolution of vendor service issues.
• Documents, triages, and tracks service concerns from intake through resolution, escalating to Vendor Relations Managers as needed.
• Manages the documentation, issuance, and storage of vendor service cancellations.
• Partners with the Operations Analyst to resolve cost variances and other vendor data quality issues in master pricing.
• Serves as the focal point between Key Accounts, Vendor Relations, Data Quality, and Accounting, building productive working relationships.
• Organizes and prioritizes work to complete multiple tasks simultaneously with a high degree of accuracy and attention to detail.

Skills

Excel

Data analysis

Vendor management

Procurement

ERP systems

NetSuite

Project management

Communication

Customer service

Time management

Education

Bachelor’s degree or equivalent

Tools

NetSuite

Job description

Quest Resource Management Group in Irving, TX is seeking a Vendor Service Quality Specialist to act as the intake point between Key Accounts and vendors for service issues. You will document, triage, and track issues through resolution, escalating when needed and supporting cancellations while coordinating with Data Quality, Accounting, and the Operations Analyst to resolve cost variances.

You will also collaborate across departments, maintain accurate records, and support stakeholder needs with