Remote Vehicle Return & Buyback Coordinator

Morley; Michigan; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) with match

Paid time off

Medical and prescription coverage

Dental and vision insurance

Job summary

Morley is seeking a remote Vehicle Return Clerk (Repurchase Coordinator) to help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You will manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved.

While prior experience in banking, mortgages, accounting or an auto dealership is helpful, it's not required.

Qualifications

• Must be able to pass a pre-employment background check and drug screen.
• High school diploma or equivalent.
• Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers.
• Able to work shifts within the center's hours of operation: Monday to Friday (no weekends!); Primary shift: 8 a.m. - 5 p.m. Eastern time; Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time.
• Must be able to stick to the schedule reliably.

Responsibilities

• Ensure case accuracy.
• Assemble case documentation.
• Manage communications between the car owner, auto dealer and lending institution.
• Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer.
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude.

Skills

Computer navigation

Typing

Microsoft Office

Attention to detail

Education

High school diploma or equivalent

Job description

Morley is seeking a remote Vehicle Return Clerk (Repurchase Coordinator) to help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You will manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved.

While prior experience in banking, mortgages, accounting or an auto dealership is helpful, it's not required.