Remote Vehicle Delivery Specialist

Socket.dev; Costa Mesa (CA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Socket.dev is seeking a Delivery Specialist to own the customer experience from sale commitment to final delivery. You will coordinate with sellers, schedule deliveries, and resolve issues to minimize cancellations and lost revenue.

The role requires calm communication, strong organization, and effective de-escalation, with flexibility for a partly remote schedule. You will work with the delivery team and cross-functional partners to optimize the process, compile reports, and train or improve

Qualifications

• At least 1 year of customer service experience; automotive or dealership experience a plus
• Comfortable with direct conversations and de-escalating tense situations
• Highly organized with strong written and verbal communication skills
• Proficient with spreadsheets (Excel/Google Sheets) and comfortable learning CRM tools
• Able to multitask between scheduling, documentation, and live escalations
• Comfortable with Bidbus's auction schedule (Mon/Wed/Fri), remote work on Tue and Sat, and general schedule flexibility
• Valid driver's license preferred
• Automotive industry knowledge a plus, not required

Responsibilities

• Conduct pre-delivery calls to confirm documents, photos, and condition report accuracy
• Clear required documentation (title, ID, loan payoff info, etc.) ahead of delivery
• Manage delivery scheduling to reduce delays and no-shows
• Set clear, honest expectations with sellers, including conditions found at inspection that could affect price or terms
• Handle on-site adjustments and escalations once a vehicle reaches the dealership
• Work to save deals when a dealer raises a rejection, distinguishing valid rejections from resolvable ones
• Document adjustments and escalations for tracking and reporting
• Flag recurring rejection causes to delivery leadership and the Listing team to fix issues at the source
• Compile reports on cancellations, adjustments, and escalation outcomes
• Work toward the team's cancellation rate target and minimize lost revenue from failed deliveries
• Take on additional responsibilities as assigned, including training or process improvements

Skills

Customer service

De-escalation

Organization

Communication

Spreadsheet proficiency

CRM tools

Scheduling

Problem solving

Tools

CRM software

Excel/Sheets

Job description

Socket.dev is seeking a Delivery Specialist to own the customer experience from sale commitment to final delivery. You will coordinate with sellers, schedule deliveries, and resolve issues to minimize cancellations and lost revenue.

The role requires calm communication, strong organization, and effective de-escalation, with flexibility for a partly remote schedule. You will work with the delivery team and cross-functional partners to optimize the process, compile reports, and train or improve