Remote Delivery Experience Specialist

Bidbus, Inc; Costa Mesa (CA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Bidbus, Inc. is hiring a Delivery Specialist to own the customer experience from sale commitment through final delivery. You will keep sellers informed, work with the listing and post-auction teams, and resolve issues that keep cancellations down.

Strong organization and communication are essential, with comfort in scheduling, documentation, and live escalations. Ideal candidates will have 1+ year of customer service experience, a track record in de-escalation, and familiarity with spreadsheets

Qualifications

• At least 1 year of customer service experience; automotive or dealership experience a plus.
• Comfortable with direct conversations and de-escalating tense situations.
• Highly organized with strong written and verbal communication skills.
• Proficient with spreadsheets (Excel/Google Sheets) and comfortable learning CRM tools.
• Able to multitask between scheduling, documentation, and live escalations.

Responsibilities

• Conduct pre-delivery calls to confirm documents, photos, and condition report accuracy.
• Clear required documentation ahead of delivery (title, ID, loan payoff, etc.).
• Manage delivery scheduling to reduce delays and no-shows.
• Set clear, honest expectations with sellers regarding conditions found at inspection.
• Handle on-site adjustments and escalations once a vehicle reaches the dealership.
• Work to save deals when a dealer raises a rejection and distinguish valid from resolvable ones.
• Document adjustments and escalations for tracking and reporting.
• Flag recurring rejection causes to delivery leadership and the Listing team.
• Compile reports on cancellations, adjustments, and escalation outcomes.
• Work toward the team's cancellation rate target and minimize lost revenue from failed deliveries.
• Take on additional responsibilities as assigned, including training or process improvements.

Skills

Customer service experience

De-escalation

Communication skills

Organized / detail-oriented

Spreadsheets (Excel/Google Sheets)

Multitasking

Scheduling

Documentation

Live escalations

Driver's license (preferred)

Tools

CRM tools

Job description

Bidbus, Inc. is hiring a Delivery Specialist to own the customer experience from sale commitment through final delivery. You will keep sellers informed, work with the listing and post-auction teams, and resolve issues that keep cancellations down.

Strong organization and communication are essential, with comfort in scheduling, documentation, and live escalations. Ideal candidates will have 1+ year of customer service experience, a track record in de-escalation, and familiarity with spreadsheets