Remote Reservations & Client Experience Specialist

Socket.dev; Town of Florida (NY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work flexibility

Structured workflows

Training provided

Job summary

Socket.dev is seeking a Reservations Support Specialist to coordinate scheduling and support clients remotely across the United States. You will manage reservations, update records, and communicate clearly with clients to ensure smooth coordination and a positive experience throughout the process.

The ideal candidate is organized, detail-oriented, and comfortable working in a fully remote environment. You will follow internal workflows, maintain accurate documentation, and collaborate with the

Qualifications

• Strong customer service and communication skills.
• High level of organization and attention to detail.
• Ability to manage multiple tasks in a structured, remote environment.
• Basic computer skills and comfort learning new systems.
• Reliable, professional, and self-motivated.
• Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required.

Responsibilities

• Assist with reservation and scheduling requests in accordance with established procedures
• Communicate with clients to confirm details, provide updates, and answer general inquiries
• Maintain accurate client records, booking information, and documentation
• Monitor timelines and ensure confirmations and changes are processed correctly
• Provide general support to ensure a smooth and positive client experience
• Follow internal workflows and quality standards to ensure consistency and accuracy
• Collaborate with internal team members as needed to support daily operations

Skills

Customer service

Communication

Organization

Remote work

Multitasking

Job description

Socket.dev is seeking a Reservations Support Specialist to coordinate scheduling and support clients remotely across the United States. You will manage reservations, update records, and communicate clearly with clients to ensure smooth coordination and a positive experience throughout the process.

The ideal candidate is organized, detail-oriented, and comfortable working in a fully remote environment. You will follow internal workflows, maintain accurate documentation, and collaborate with the